Hôtels Holiday Inn Express à Omaha

Beautiful hotel with friendly service. Best part was convenient location - I walked to all the places I wanted to visit: zoo, gardens, Joslyn Art Museum, Durham Museum, Old Market. Several theaters and a comedy club all close by. I was on an upper floor and never had to wait long for the elevator. A minor issue with my room was promptly addressed. Breakfast was extra but served at a reasonable price downstairs. I appreciated the shuttle service.

We booked 3 rooms at the friends and family rate, upon check-in their system only showed 2 rooms booked, even though I had my reservation pulled up on my phone clearly showing 3. The woman working the front desk had no idea how to fix it and was apparently the only one working that night. It was new year's eve, however, reading previous reviews it doesn't seem like management ever staffs the hotel properly so I don't think the holiday was a factor. After quite some time of trying to figure it out and me even calling the hotel help line (which was on a 15 minute wait) the front desk employee said she could just book me another room at the discounted rate. She was doing all she could to help but clearly shouldn't have been the only one working that night when she wasn't sure how to fix that sort of problem. Pool and rooms were fine but with only the 1 employee on staff, she was constantly running trying to refill towels in the pool area and the phone at the desk constantly rang with no one behind the desk to answer. We were having drinks in the lobby and watched someone stand at the desk for probably 20 minutes before they were greeted. No fault of the 1 employee working, they were just understaffed! Breakfast the next morning was inedible. Potatoes still cold/frozen in the middle, pancake mix started coming out normal then after a second it was completely watery. Hilton has some work to do on this location.

A group of us stayed one night for work as we were conducting a workshop nearby. Facilities were fine -- clean room, clean facilities, well appointed. Poor service, however, soured my stay. At check in, staff could not find my reservation. Just matter of fact -- 'your name is not showing up.' I showed my reservation number and they still could not find it. After 15 minutes, still checking, still no apology. Not much communication or even 'sorry for the wait.' Almost a sense of annoyance. I called the folks in our bigger group who were waiting outside for me ... I asked them to go ahead to dinner so as not to lose our reservation. The 2 staff members could hear this but still no apology. After about 5 more minutes, I asked if it would take longer. Shoulder shrug, they did not know. It was only after I said that I have now lost my ride and that I will be late for dinner that they finally said 'sorry for the wait.” They also said that this HAPPENS ALL THE TIME. (hmmm.... if so, no change?) Next morning, new staff. I asked how to order the free breakfast as this was indicated during my reservation for the rate I reserved. Very curt, bordering on rude, staff said 'there is no free breakfast. Unless you can show me documentation, no free breakfast.” Staff went on and on saying there was no free breakfast, etc. rather loudly, too. This was annoying, embarrassing, and felt belittling -- making me feel like I was trying to be sneaky to get $7 worth of food . My colleague was already having her coffee and she was miffed and said she had the same exact treatment. Just as we were planning to go across the way to Scooters, staff member came to us, seeming to have a change of heart and said she would comp us breakfasts as she thought it was only right, as govt employees. Nice, but did not make up for the rudeness and embarrassment earlier. She then came back apologized, indicating that she did more checking and found that indeed there was free breakfast for our rates. I wonder whether admin is providing good work conditions or fostering healthy work culture. Staff at night and morning did not seem happy to be there. Hotel could have been nice but given the computer glitches and poor interface with staff, I will not be returning nor recommending this place to others.

En choisissant Omaha Marriott Downtown at the Capitol District, vous serez au cœur de Omaha, à moins de 10 minutes de marche de Salle omnisports CHI Health Center Omaha et de TD Ameritrade Park Omaha. Cet hôtel se trouve à 1,1 km de Creighton University et à 1,2 km de Orpheum Theater (théâtre).Profitez des nombreuses infrastructures de loisirs proposées par l'hébergement et qui incluent notamment un centre de remise en forme et une piscine extérieure en saison. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet (en supplément), un service de conciergerie et une boutique de souvenirs/un kiosque à journaux.Vous profiterez de repas généreux restaurant mais l'hébergement abrite également un café. Et pour combler tous vos petits creux, cet hôtel propose également un service d'étage 24 h/24. Pour bien finir la journée, vous trouverez sur place un bar / salon. Un petit-déjeuner à emporter est servi tous les jours moyennant un supplément.Les équipements et services proposés incluent un centre d'affaires ouvert 24 h/24, un service d'arrivée express et un service de départ express. Si vous devez organiser une réunion à Omaha, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 1782 mètres carrés et comprenant un espace de conférence et 10 des salles de réunion. Une navette vers et depuis l'aéroport est proposée gratuitement (selon horaires).Les 333 chambres de l'hébergement vous invitent à la détente et comprennent un réfrigérateur et une TV connectée. Votre chambre est dotée d'un lit en mousse à mémoire de forme. L'accès Wi-Fi à Internet (en supplément) vous permet de rester en contact avec le reste du monde. Les salles de bain comprennent un ensemble douche/baignoire et un sèche-cheveux.

We stayed overnight in August, 2023. Check-in was pleasant, downhill after that. This is a franchisee-owned property, which means Sonesta corporate sells rooms here, but will not help out with any problems. The room was furnished with new or relatively new furnishings, but had obviously been remodeled by inexperienced amateurs, and had sustained significant water damage (see pictures). Inside doors were split apart due to water damage, floor moldings were rusty, bathroom painting included two different colors. The bathroom door was cut out to allow it to get past the toilet! To top it off, our credit card was charged for over $50 after we left (when we checked out, I asked if there were any charges, and was told no). Sonesta corporate ”called and asked the site management to call you”, after I repeatedly left messages on the local number. I finally had to have my credit card company stop payment and dispute the charge. It appears that many Sonesta franchisees buy hotels that need investment and ”update” them, with varying degrees of success and investment. Sonesta apparently does not hold them to any standard, and will not help customers with any issues, referring customers to local owners. There are complaints with BBB, which Sonesta denies responsibility. If you must stay at a Sonesta (they are NOT all bad), then call the Sonesta reservations number and ask if the specific property is a Sonesta-owned property or a franchisee. If the latter, proceed with caution.

The hotel was great. Nice location. Mike at valet was super quick at getting the car. Breakfast was tasty. Beds were comfortable. I would stay again if I was in town. Room service was a bit pricey, as normal for room service, but the food was good. Next time I'd just go down and eat at the restaurant.