Hotel Magic Games 4

Absolutely terrible!!! I was thinking about changing hotels before we went because of the reviews but then saw a good one so thought I’d give it a try. Worst mistake ever. Booked an all inclusive package which ONLY includes food and drink. So my kids were not able to access any of the entertainment or water parks, half of which were closed anyway. But if I could have got them in I would have needed to pay extra. I asked for a room with an Xbox and got a PS5 with no controller. I asked and they told me they would send one up. They didn’t so I asked again and they said you have to pay a €100 deposit for it! I paid it because there was NOTHING for the kids to do. The photo’s are NOT OF THE HOTEL. They are the things on the resort that you need to pay extra for and you can book anyway unless ultra all inclusive and you’ll be lucky if they’re open. They were 2 hours late cleaning our room so we were stuck all day. There was actual human poop walked all over the floor, the tiniest pool ever which is completely in shade from 11am and the resort is derelict with dead cats on the streets! Then I tried to get my deposit back for the controller and they said I paid on a different card as I sat and showed them the screen shot of the payment. The guy went to speak to a manager 3 times and when I asked to speak to him he said he wasn’t there 😂 I refused to move and he came out and said the bank must have changed my card details and there was nothing he could do. TERRIBLE RESORT, TERRIBLE SERVICE, DO NOT BOOK IF YOU WANT A FAMILY HOLIDAY.

The worst place we have ever stayed! Food was inedible no staff speak English even tho it states this on there website! It's part of a big chain in the area and we were told everything would be open when we arrived well it was not it was a ghost town! Construction works started outside our hotel at 6am while we were there but the hotel has said it nothing to do with them which is lies as its a hotel across the road from the same chain! Currently trying to complain or get some kind of compensation from love holidays! We spent a full week of misery here

I had a terrible experience at this hotel, starting with the fact that the staff didn’t speak English — which is unacceptable for a place aimed at tourists. When we arrived, the receptionist couldn’t understand us. The room was extremely small (I should have paid more attention to that when making my reservation), the breakfast had no variety of fruits, and the bread was cold and hard. My main reason for booking this hotel was the promise of attractions for children. However, when I arrived, I was surprised to find that nearly half of those attractions were closed. The water park, playground, and kids’ area didn’t even have an outdoor space to keep my two children entertained. I had to look for things to do on my own. If I hadn’t rented a car, this experience would have been even worse. It’s not about the off-season — today is May 27, and people are already starting to travel. They should consider the month of May and LIST WHICH ATTRACTIONS ARE CLOSED on their website (and booking platforms). Don’t waste your time and money on this place.

Staff are lovely, rooms are spacious. However the food is terrible, undercooked meats, dry rice, dry burgers, often burnt chips. We have been here 10 days & tried all the different foods available and the only thing that was edible consistently was the spaghetti. The dining room gets super crowded at all meal times, 2 nights we were unable to get dinner due to the fact that by the time we made the front of the que dinner was over & staff were cleaning away. The majority of the resort wasn’t open & a LOT of the resort was a building site, same with the beach. There is not much around. A few restaurants and a couple of shops. The ‘magic hall’ where the ‘entertainment’ is, is easily missable due to it being so small. The entertainment for children is a 30 minute disco from 19:00-19:30 other than that there is nothing. There is no activities around the pool. You can not use all the services such as the beach club unless you pay for ultra all inclusive. You are told that if you stay longer than 4 nights, you get a free meal in one of the themed restaurants however it’s actually only for stays after the 21st of June, no where when booking does it specify it’s only during selected months. The TV is Spanish and they do not tell you how to change this. We had an Xbox in our room which didn’t work as it didn’t even connect to the hotels own WiFi. There is absolutely no public transport. No taxis, no busses & the train station is a 30 minute walk from the hotel, trains are not very frequent either.