Avis : b&Tsutenkaku2

Réponse de l'établissement: 感謝您抽出時間留下反饋，但我們對於您的評價內容感到非常遺憾。首先，關於床墊“軟趴趴”及“無承託力”的描述，這屬於非常主觀的個人感受。我們所配置的床墊為日本廣受好評的品牌，符合多數客人的睡眠偏好，過去也未曾收到類似極端的評價。關於“吱吱作響”的問題，我們的清潔及檢查團隊在每一次客人入住前後均有進行檢查，並未發現結構異常，您的説法我們會進一步核實。至於您提及的外部環境噪音，我們的房間配備了雙層玻璃窗以降低噪音干擾，但城市地段難以完全隔絕偶發的交通聲響。我們在房源介紹中已明確標註地理位置便利，同時也意味着可能存在的城市活動聲音，敬請理解。我們歡迎每一位客人提出寶貴建議，但希望評價能基於客觀事實而非過度情緒化或偏激主觀的表述。希望您日後在選擇住宿時，更加明確自身的需求，以免再次造成不必要的失望。

Réponse de l'établissement: 感謝您的好評和細緻的反饋！我們很高興您對公寓的位置、環境和設施感到滿意。關於床吱吱作響的問題，我們已經注意到並會盡快進行修理，努力為每一位客人提供更舒適的入住體驗。歡迎您下次再來，我們期待再次為您服務！

Réponse de l'établissement: Thank you very much for staying at our Tsutenkaku No.2 property and for sharing your valuable feedback.We’re glad to hear that you were generally satisfied with the location and facilities. Regarding the points you mentioned, we’d like to offer the following responses:Air Conditioner Filter: We sincerely apologize for the oversight with the air conditioner. Guests should not have to clean the filter themselves. We have instructed our cleaning team to strengthen their inspection and maintenance process to ensure all equipment is properly cleaned before check-in.Trash Disposal & Communication: The building has a designated garbage room located near the main entrance, which guests are welcome to use during their stay. If you were not informed of this, we truly apologize and will make sure the instructions are more clearly included in our guest guide.If you have any questions during your stay, please don’t hesitate to contact us via the booking platform message system — our team will respond as quickly as possible during support hours.Thank you again for your helpful comments. We appreciate your understanding and hope to welcome you again in the future.

Réponse de l'établissement: 非常感謝您入住通天閣2號店，並分享這麼詳盡又實用的回饋！很高興聽到您喜歡我們的地理位置～鄰近地鐵站且有電扶梯，通天閣、MEGA唐吉軻德就在步行範圍內，確實是來大阪旅遊非常方便的據點呢！關於您提到的床架穩定度問題，我們已經通知相關團隊進行確認與改善，感謝您的提醒與包容，我們會持續努力提升居住品質。期待未來還有機會再次為您服務，祝您旅途愉快，每一天都美好如常！

Réponse de l'établissement: 感謝您的評價！關於床板的保養問題導致您的睡眠品質不佳，我們會不斷改進提高客人的入住體驗，希望能有機會再次為您提供服務！