Ginrinsou

We booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons: PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.  CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.  They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as  on vacation one may want to improvise, rather than plan ahead their outings.  Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system. 

The best hotel/ryokan in the world!

在整個札幌、小樽都訂不到房的萬聖節晚上，無意中發現了這家，價格和平時無異，特別欣喜。 酒店衹有十幾間客房，整個建築都很美，服務更是潤物無聲。 酒店可以到JR築港站接送，我們是打車前往的，一下車，一個打着傘的爺爺特別熱情的迎上來接我們，幫忙提箱子。 房間可以看到海景，床是鋪好的，冰箱裏的酒可以喝。 泡湯的體驗特別好，人很少，因為一共衹有十幾間房間，大部分房間都有私湯，對着大海泡湯，還能看到火車經過。照片是整個浴場沒人時拍的（規定是不能拍，但實在忍不住想要記錄一下，輕點批評） 晚餐也很美味，是一道道上的懷石料理，可以吃飽！ 隔天早晨出太陽了，在陽光下吃早餐心情很好。 酒店的工作人員都是有點年紀的，服務很好。

超級棒的酒店，270°無敵景觀，一面朝海，一面看小樽全市景觀。舊式日風服務，服務人員都是有年紀中老年人，特別有大宅深院的低調沉穩。懷石料理也特別講究，為了展示新鮮，先給看活動的鮑魚、再做簡單烹煮，不加任何調料，體驗極致純天然的味美。度假的絕佳境界，在這裏真正得到身心放鬆愉悦。

景色優美！日式房間寬敞舒適，温泉水温適宜且有助於消除疲勞！日式餐食非常精緻，服務周到！在繁華的都市中是一處放慢腳步放鬆身心的好去處！

入住家庭套房“銀嶺”。房舍氛圍感無敵，海景無敵，早餐無敵。心心念唸的户外石頭温泉，乾淨清透沒問題。接待的優雅老先生和温柔妹子們氣質無敵，就是英語溝通略費勁，一定準備好翻譯軟件。 缺點就是房間裏一股魚腥味真的很難忽略。包車司機師傅説這種文物級老房子是這樣的，浸透了海水腥鹹氣，除非換木頭否則怎麼清潔也沒用。那好吧～也算體驗的一部分吧～