Avis : Hotel Sonia Otaru

Réponse de l'établissement: Dear Guest, Thank you for staying at HOTEL Sonia Otaru. We appreciate you taking the time to share your feedback with us. Your review is highly appreciated and it will be taken into consideration. We keep working hard to make the accommodation more comfortable for the guests. When you travel to the Otaru area in the future, we sincerely hope that you will consider our hotel for your stay. HOTEL Sonia Otaru

Réponse de l'établissement: Thank you for staying at Hotel Sonia Otaru. However, we regret that there were a number of aspects that did not meet your expectations, such as the height of the guest room entrance and the size of the pillows. Regarding the facilities, there are some areas where it is difficult to improve immediately, but we will take your comments into consideration in the future so that we do not waste your words. Our only saving grace is that we were able to receive positive feedback regarding the staff service. We hope that you will consider our hotel as one of your options next time you visit Otaru, and give us the opportunity to make up for it. Hotel Sonia Otaru Front Desk

Réponse de l'établissement: Thank you for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your review of our hotel despite your busy schedule. We apologize for any inconvenience caused to our guests due to the stains on the bedding and the stains in the guest room. We have taken great care in cleaning to ensure that our guests have a comfortable stay, but we are very embarrassed by this. We will share your comments with our staff and make improvements. Thank you very much for posting your valuable opinion and review. We hope that you will visit us again in the future. Hotel Sonia Otaru Front Desk

Réponse de l'établissement: Thank you very much for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your review of our hotel. The hotel's greatest attraction is its convenient location, close to JR Otaru Station and right in front of the Otaru Canal. We are truly happy that you enjoyed your stay to the fullest. Your request to stay again is our motivation for the future. We will continue to strive to improve our service so as not to disappoint our customers. We look forward to welcoming you again. Hotel Sonia Otaru Front Desk

Réponse de l'établissement: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodations available. Our hotel's greatest appeal is its convenient location right in front of the Otaru Canal and within walking distance of tourist attractions, as well as the fact that we have a hot spring on site. We are very happy that you had a comfortable stay at our hotel. We hope that you will choose our hotel again when you visit Otaru. All of our staff look forward to seeing you again. Hotel Sonia Otaru Front Desk

Réponse de l'établissement: Thank you very much for staying at Hotel Sonia Otaru. We would like to thank you again for taking time out of your busy schedule to give us your feedback. However, we are sorry to hear that you did not feel very comfortable during your stay. We have prepared the same pillows as usual in each room, but if you need additional pillows, please let us know at the front desk and we will do our best to accommodate you. We regret that we could not meet your expectations during your stay this time, but we hope that you will have another opportunity to stay with us at Hotel Sonia Otaru. Hotel Sonia Otaru Reception

Réponse de l'établissement: Thank you very much for choosing Hotel Sonia Otaru. We would like to thank you from the bottom of our heart for your kind words of praise. We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback. If you ever have the opportunity to visit Otaru, please do not hesitate to visit Hotel Sonia Otaru. We look forward to seeing you again. Hotel Sonia Otaru Front Desk

Réponse de l'établissement: Thank you for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your review of our hotel despite your busy schedule. Our hotel is located about a 10-minute walk from Sakaimachi Street, a major tourist spot, making it a convenient location for sightseeing. On Sakaimachi Street, you can enjoy shopping for sweets from famous restaurants such as LeTao and Kitakaro, as well as eating Zangi and seafood. This is a spot that you should definitely visit if you come to Otaru. We are very happy that we were able to help you with your sightseeing and that you had a comfortable stay at our hotel. We will use your valuable feedback about the hotel as a reference for the future, so we hope you will choose our hotel again when you visit Otaru. Hotel Sonia Otaru Front Desk

Réponse de l'établissement: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodations available. Our hotel has good access to tourist attractions, and we are confident that we can assist you with your trip to Otaru. We are also very pleased to hear that you found our staff friendly. Although our English is not perfect, we hope that our conversations with you will become part of your travel memories. All our staff look forward to welcoming you again. Hotel Sonia Otaru Front Desk

Réponse de l'établissement: Thank you for staying at Hotel Sonia Otaru. It is about a 10 to 15 minute walk from JR Otaru Station to our hotel, but we understand that it may be difficult to get around while carrying baggage and the footing is poor. There is a taxi pool at Otaru Station and a taxi phone at our hotel, so please feel free to use them if necessary. Also, depending on the weather and whether there are any vacant taxis, it may take some time. We appreciate your understanding. We hope you will use our hotel again. All our staff look forward to welcoming you. Hotel Sonia Otaru Front Desk

Réponse de l'établissement: Thank you very much for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your review of our hotel despite your busy schedule. Our hotel is located right in front of the Otaru Canal, so you can enjoy the beautiful view of the canal from your room. This great location is the hotel's greatest attraction, and it has been well received by our guests. We would be grateful if you would choose our hotel again if you visit Otaru again. We look forward to seeing you again. Hotel Sonia Otaru Front Desk

Réponse de l'établissement: Thank you very much for staying at Hotel Sonia Otaru. We would also like to thank you for posting a review. We are very pleased to hear that you enjoyed the view from your room and the hot springs. Our hotel consists of three buildings: the existing north and south buildings and the new main building. The building differs depending on the room type, so we hope you will enjoy the new main building next time. We hope you will come and stay at Hotel Sonia Otaru again when you visit Otaru. Hotel Sonia Otaru Front Desk

Réponse de l'établissement: Thank you very much for staying at Hotel Sonia Otaru. We sincerely appreciate your kind words of praise. We are very happy that you enjoyed your stay with us. Please note that there are coin-operated parking lots in the neighborhood that are less expensive than ours. Our parking lot charges 1,200 yen and you can come and go as many times as you like. We would be happy if you could choose the one that best suits your schedule. If you have a chance to visit Otaru again, please do not hesitate to stop by Hotel Sonia Otaru. We look forward to seeing you again. Hotel Sonia Otaru Front Desk

Réponse de l'établissement: Thank you very much for staying at Hotel Sonia Otaru. All of our staff would like to thank you for your comments and words of praise. We are relieved to hear that you were satisfied with your stay and that you experienced no inconveniences. We are also honored that you were pleased with the service provided by our hotel staff. We will continue to strive to provide services that will satisfy all of our guests. All of our staff look forward to welcoming you again. Hotel Sonia Otaru FrontDesk