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14 juillet 2025
I booked a room for 2 nights, but when I arrived, I was given a room with 3 beds, even though we were only 2 people. I asked for a different room, and they moved us to a very small room with old furniture. I accepted it to avoid more trouble. However, after a few hours, the same staff member (Abdel..)came and said the room was already booked. I told him that wasn't my problem since I had a confirmed booking for 2 nights, but he responded with bad behavior and no respect for our reservation. He then offered me a much more expensive room, which I couldn’t accept. I said I would stay the 2 nights I booked, but he refused and said he couldn't do anything. I was very upset by the way we were treated. It seems that when they see guests from abroad, they try to push them into more expensive rooms instead of respecting existing bookings. This is unacceptable. The staff member should have apologized, but instead continued with a rude and unprofessional attitude. This was a very bad experience, and I would not recommend this place based on how they treat guests.
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