MPT Champak Bungalow, Pachmarhi

We, the three families from Tamilnadu enjoyed very well and never visited the resort like this never before. The property is well maintained with all the required amenities and fulfilled with our expectations . The stay and food quality is excellent, awesome and tasty. The rooms are classy, very clean and well maintained. This property has a vintage vibe as it is an old one. The staff has been very cordial and receptive to all the requests with their prompt actions with good hospitality. Plan to come once again.

I really wonder how this bungalow still holds such high ratings despite the poor management and lazy reception staff. The only commendable service is from the restaurant team, who were genuinely attentive and polite. The property itself is beautiful, with an enjoyable location and good surroundings. However, the rooms lacked proper cleaning and upkeep, and the interiors clearly need attention. The biggest disappointment was the reception and manager’s behavior. On our arrival, I waited patiently as the manager was busy with another guest. When I requested help with our luggage, he rudely shouted, “Hey, you have reservation here?” I was shocked — is this how a guest is welcomed? Obviously, anyone at reception would be a guest. After confirming our booking, there was still no welcoming gesture or assistance with luggage. We carried our bags ourselves. Check-in was another unpleasant experience. Initially, they told us to wait one hour. After about 20 minutes, a checked-out guest returned the keys, yet nobody bothered to arrange cleaning. When I followed up, only then they realized the keys were available. Cleaning was started late while the staff returned to playing mobile games and YouTube videos. This kind of laziness feels more like a government-run property than a guest-oriented place. Food options were limited too, especially considering the rates charged. Overall, the property location is good, but the management and reception services are extremely poor. It seems most of the good reviews are from before COVID, and recent reviews reflect the decline — perhaps due to a change in management. I personally would not recommend this property for future stays despite its potential.

Champak Bungalow offers an incredible stay with top-notch hospitality. The rooms are spacious and comfortable, surrounded by nature. A special thanks to Mr. Jay Batham and Mr. Mukul for their excellent service! A perfect place to plan your trip with your family and friends