Pour garantir l'authenticité des notes affichées, nous ne nous limitons pas à un simple calcul de moyenne. Nous appliquons plutôt une méthodologie scientifique qui intègre deux facteurs essentiels : la fiabilité des avis et l'actualité des expériences des clients, afin d'établir une évaluation finale précise.
Pay attention to their cancelation policy. The hotel is unwilling to come to a solution and not making any effort to compensate. Their communication strategy is to not communicate and hide behind ‘policies’. My booking organisation was willing to come to an agreement and tried 2 times to settle things, the hotel however was not. Poor poor service!
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Réponse de l'établissement: Dear guest, Thank you for your feedback. We offer different room rates with different cancellation conditions. These are linked to each other. You can view the exact conditions before you book and will also receive them after you have completed your booking. We look forward to welcoming you soon so that we can fully convince you of our services. All the best, your Arosa Team
Invité
Séjour au mai 2023
Affaires
1 évaluation
5.0/10
Publiée le 25 juin 2023
It's good position and good sight-seeing but air condition didn't work and employee just said 'I'm sorry' and I had to sleep and sweat all night due to hot weather even hotel.
Réponse de l'établissement: Dear Guest, thank you very much for your great feedback. We are very pleased that you have enjoyed your stay with us. We are looking forward to welcome you back soon. All the best, your Arosa team
Bei einem Aufenthalt in Paderborn wird dies Hotel bevorzugt gebucht. Für uns ist die Lage in der Innenstadt wichtig, ebenso passt alles andere.
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Réponse de l'établissement: Sehr geehrter Gast, vielen Dank für Ihre tolle Bewertung. Es freut uns sehr, dass Sie Ihre Zeit bei uns im Herzen von Paderborn genossen haben. Schon jetzt freuen wir uns auf Ihren kommenden Besuch. Beste Grüße, Ihr Arosa Team
Sehr zentral gelegenes Hotel. Die Temperatur im Zimmer kann man nicht regeln. Mir war es zu kalt im Zimmer. Musste mir Socken im Bett anziehen. Im Badezimmer war leider kein Heizkörper, so dass es auch dort zu kalt war. Schade. Die Eineichtung ist zweckmäßig. Sauna und Schwimmbad haben wir genossen. Die Aussicht von dort war super. Der Ruheraum war leider nicht beheizt.
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Réponse de l'établissement: Sehr geehrter Norbert, vielen Dank für Ihre tolle Bewertung. Es freut uns sehr, dass Sie Ihre Zeit bei uns genossen haben und bei uns im Wellnessbereich entspannen konnten. In unseren Zimmer befinden sich Heizkörper mit einem manuell einstellbaren Thermostat, die Bäder sind mit einer Fußbodenheizung ausgestattet. Wir werden die Heizung überprüfen und entsprechend einstellen. Sollte Ihnen während Ihres Aufenthalts etwas auffallen, zögern Sie nicht uns anzusprechen. Anschließend können wir uns um die Behebung kümmern. Wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen. Beste Grüße, Ihr Arosa Team
Réponse de l'établissement: Dear Sir, thank you very much for your nice rating. We really appreciate and looking forward to welcome you again. Your Arosa-Team
This will be the 4th time have stayed at this hotel with work and cannot fault it. Amazing views, very clean hotel and friendly staff. The food is also amazing especially the steak. Love my work trips to Germany which are made even better my stays in this hotel.
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Réponse de l'établissement: Dear guest, thank you very much for your wonderful review. We are very pleased that you enjoyed your stay as well as our service. We also thank you very much for the words of praise about our colleagues, we are happy to pass them on. We are already looking forward to welcoming you back soon. All the best, your Arosa team
Matt D
Séjour au mai 2025
Affaires
10/10
Exceptionnel
Publiée le 18 juin 2025
Used this hotel for over a year on a weekly basis for business trips. Staff are fantastic and the rooms are superb. The location is very convenient to explore the great city of Paderborn. Breakfast is excellent and the outside bar on the terrace is beautiful in the summer. I would recommend this hotel over any other in Paderborn.
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Réponse de l'établissement: Dear Matt, Thank you so much for your kind and thoughtful review! We are truly honored that you chose our hotel as your regular home away from home during your business trips over the past year. It’s wonderful to hear that you enjoyed our rooms, appreciated the service from our team, and made the most of our breakfast and summer terrace. Your comments about our location and your recommendation mean a great deal to us. We’re grateful for your loyalty and hope to welcome you back many more times in the future. If there's ever anything we can do to make your stay even more comfortable, please don’t hesitate to let us know. Your Arosa-Team
Sbass1234
Séjour au sept. 2024
Affaires
10/10
Exceptionnel
Publiée le 19 oct. 2024
Great stay. Clean, quiet and with good facilities. Secure Parking on site at 15 euros per day. Close to town and restaurants. Staff really friendly and helpful. Breakfast was really nice with loads of choice to suit everyone. Bar cosy with a late night bar menu.
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Réponse de l'établissement: Dear Sbass1234, thank your very much for your nice feedback. We really appreciate and looking forward to welcome you again. Your Arosa-Team
Robb4922
Séjour au juill. 2024
Affaires
10/10
Exceptionnel
Publiée le 7 août 2024
Beautiful rooms and hotel is kept to an excellent standard. The staff are superb, extremely efficient but so friendly at the same time. Breakfast has a great variety of choice and has an excellent standard. There is an open air section to enjoy your breakfast on a nice morning. I would thoroughly recommend this hotel. It is also in an excellent position to explore Paderborn.
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Réponse de l'établissement: Dear Robb4922, thank you very much for your kind words. We are very pleased that you enjoyed your stay as well as our service. It makes us very happy that you enjoyed all our amenities. We are delighted to pass on your kind words to our colleagues. We look forward to welcoming you back soon. All the best, your Arosa Team
SK252729
Séjour au juin 2024
Affaires
6.0/10
Publiée le 9 juill. 2024
Overall hotel is OK. It is one of the best in the city but that does not mean it is good. Rooms were fairly warm and stuffy as the AC was poor. Breakfast was OK at best. Pillows have an air bladder in them which makes them "interesting" but not good. Need to invest in real pillows. Hotel has a pool and sauna on the top floor. They really need to invest in small gymnasium with a weight machine or two, a couple of treadmills, and maybe an elliptical. The staff, especially in the lounge / restaurant were quite good.
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Réponse de l'établissement: Dear SK252729, thank you for your feedback. Your Arosa-Team