Family Hotel Pagus - All Inclusive

Das Hotel hat eine sehr schöne Lage, der Wellnessbereich ist sehr ansprechend und die Verpflegung (all inclusive) war ausgezeichnet!

Unfortunately, the stay at this hotel for Easter fell far short of expectations for a four-star establishment. Despite explicit confirmation of vegan options during booking and multiple follow-ups, the staff was entirely unprepared to provide meals free of animal products. Apparently, vegans are expected to survive on salad and fries. Promises turned into a daily struggle for basic meals, with numerous issues such as unlabeled allergens, lack of essential options, and staff's inability to handle requests. Particularly concerning were repeated instances of meals incorrectly labeled as vegan, posing a serious health risk. Labels marked "vegan" were placed above dishes containing meat, eggs, and dairy, and the handling of allergens was alarmingly irresponsible. For example, one guest was told that pasta was served with cheese sauce, but it was actually horseradish sauce, among other mishaps. Food trays were merely replenished, with egg salad left on the counter at room temperature from lunch until closing time 🤢. Dinner often recycled leftovers from lunch and breakfast (for days!), so on the third day, guests were served pasta with tomato sauce—despite the tomatoes from breakfast being visibly slimy and stale. The hygiene standards are highly questionable. Does someone need to suffer food poisoning or a severe allergic reaction before proper procedures are implemented? Out of three days, for two days there was no mineral water available at the drink dispensers. The hotel had just opened that weekend, and it was clear they were unprepared. Beyond the food issues, the accommodations were unsatisfactory—rooms were infested with ants and dust, furniture was dirty and outdated, cabinets were falling apart, and beds creaked. Maintenance issues were not adequately resolved, prompting my husband to fix the problem himself. The plumber repeatedly entered and exited the room, frustrated because he lacked the necessary tools (!). Services that should be standard for a four-star rating, such as basic hygiene supplies, were nonexistent. Furthermore, the reception staff clearly did not want to be at their job, and most guests avoided them altogether. It was apparent that they had no interest in attracting regular guests, instead relying on those who "come and go" via platforms like Megabon and similar deals. This hotel has unquestionably failed to meet even the minimum standards for its advertised category and is especially unsuitable for guests with special dietary needs. The only positive aspect of this hotel was its location and the sea view from the room balcony. All in all, it’s best to avoid it entirely.

This was our third visit to this hotel. The first two visits were good, I can't say great, but this time it was awful. It seems to me that the hotel is currently going through a transitional phase, probably new management and thinking about what they actually want to do. The hotel is located a 7-minute walk from the city center, private parking in front of the hotel, which is paid 10 euros per day. Right next to the hotel is a beautiful pebble beach where you can rent sunbeds and umbrellas and even if you just use towels it's not bad at all. Upon arrival, a friendly receptionist gave us all the necessary information and services. Upon arrival in the room, the first shock - an unventilated room, no soap, a finger-thick dust under the furniture, a broken cot. Probably related to the fact that I met only 2 maids in the entire hotel. Despite of that rooms are spacious, the sea view is fantastic, you can see the entire Pag Bay. In the pictures, the furniture looks worse than it actually is. I admit - the bed is quite bad, the management should seriously consider refreshing that segment. Cots for children are not charged extra. Last time the food was solid. They bought me with things prepared for small children. A meat and fish menu and pasta were offered every day, so everyone could find something for themselves. The afternoon snack usually offered pizzas, burgers, hot sandwiches, snacks, unfortunately without fruit (fruit are abundant with main meals). Basic drinks, mostly from vending machines, not very good. Cocktails are a disaster. In the all inclusive option, all-day beverages are offered in the restaurant, while in the cafe within the hotel with additional charge. This time, the food was more student-style like we know it in canteens. Almost the same every day, can't say completely tasteless, but not at the level of a four-star hotel. Food that was not eaten the same day was prepared in a different form the following day. There are not enough staff to properly clean the seats, so the terrace furniture is often dirty with bird droppings. The salad is often uncleaned, this time I found a stone in one of the salads, which did not have a beneficial effect on my teeth. This time there were very few offers for small children to eat. In June, the hotel accepted trips of schoolchildren, often graduates, who were accommodated in regular accommodation next to all the rest of us with small children. Please don't get me wrong, I have nothing against children who came on a well-earned vacation or field school experience, but when you pay dearly for a vacation, it is unacceptable that you don't place a bunch of loud, enthusiastic children in a separate part of the hotel, or that you don't think about it at all. As a result, at night we heard running in the corridors, loud shouting and even experienced a visit from the teacher in the middle of the night looking for her students in our room (!?). Because of all the above, despite the nice weather,