Nobu Hotel Palo Alto

Very good

酒店地段是中心城區，房間內的設施乾淨整潔，馬桶和傢俱用料考究符合價格，但是面巾紙真的太差了！也不提供礦泉水，説是環保♻️給你免費提供兩個運動水壺，自己到二樓打水？🤐早餐的地方很小，電梯🛗就一部，沒有公共場合和設施，來個朋友都沒地方坐坐。樓下一樓有個日本餐廳，菜品不錯！但是需要提前交定金預約。性價比一般。

房間比較小 不怎麼出彩 服務一般

位置好，衞生不錯

Elegant decor, very clean rooms, fluffy towels, comfy beds, friendly staff and a very safe building. There’s also a Nespesso maker and a fantastic iron tea pot in every room! I’ve stayed at Nobu twice on business trips and will absolutely be back. Nobu is close to Stanford and there are a lot of wonderful shops and restaurants within walking distance. The rooms are incredibly quiet. I’ve never heard another guest’s shower, hair dryer, TV, etc. The equipment in the fitness center is all very well maintained and kept clean and tidy. The staff have been very helpful and accommodating on both trips. In February my flight home was delayed and they let me stay in my room until noon. In April my flight arrived early and they were able to check me in midday.

Not as good as the restaurant! Check in they had the wrong room class. And the wrong length of stay. Waited two hours for them to fix. Then, no electric plugs near the bed. I have a sleep apnea machine that needs a plug! So have to ask for an extension cord. Wait for that. Then install it. It will run from the far side of the room to power the sleep machine. Hope I don’t trip on it in the night! NOT a premium place. Although the staff are very nice.

i got a late checkout extended and stuck “do not disturb” sign on the door. 30 minutes after normal checkout time, housekeeper knocks loudly, opens the door, and asks me what time i am checking out right in the middle of my zoom meeting. ***? this hotel does not deserve such great reviews when they cannot even observe a simple “do not disturb” sign.

Stayed in the Zen Suite. The carpeting was totally stained. Quite disgusting. Our door to the patio wouldn’t close all the way. There were hardly any drawers to put your clothes in. The bathroom was very small. This was an expensive suite. I could go on, but I think I’ve said enough.

The worst hotel experience of my life without a doubt and for the first time ever as well, I will be escalating this to HQ. Firstly, the staff are incredibly arrogant and offer no support (they couldn’t even book a taxi for us). Secondly, there is no laundry service. Thirdly and most importantly: they accused us of having eaten a whole meal without us having done so. Elaborating on this below: I am extremely appalled by what should be a 5 star experience. 600 dollars for one night, with a room view to a concrete building but that’s not the real issue. The real issue is that they tried to put an additional charge for a meal we never had and questioned us a bunch of times (basically insinuating we were lying). The first lady we talked to was extremely rude and asked us 3 times if we were sure we hadn’t had that meal (seriously?). She literally accused us of trying to run away from a meal after spending 600 dollars a night and obviously with all the evidence we can provide that we didn’t have that meal, i thought that move was extremely low. She then said she would remove the charge but didn’t even apologize for their mistake. We said whatever and left our bags with the hotel as we went to the cinema before going to the airport. We returned and were welcome by a man who said the same thing as the extremely unprofessional lady earlier. 1) they hadn’t removed the meal charge that we never had 2) asked us a number of times if we hadn’t had the meal as it was booked in our name. This is where I lost it and decided to take this to management. Not only did they not remove the charge for the meal we never had but they had the audacity to question us several times about it. This is appalling and I hope no one ever has to endure such an experience from what should be the best imaginable service. I am so disappointed in this and how badly this affects the Nobu global brand. My partner and I tend to eat at Nobu when we travel to New York and London but had never stayed at the hotel (in any location) before. This is our first and last time.