WS Champs-Elysées - Colomb

とても快適なステイでした。 シャワーの水圧やシーツの綺麗さ、セキュリティについても完璧でした。1点、シャンプーやボディソープまで備え付けられていると完璧でした。

Refused to allow me to change the dates of my reservation despite the terms of my reservation clearly stating that 1 date change was allowed. Attrocious communication. I wasted so much time trying to get in contact with the property without response. No luggage storage at the apartments, instead you need to pay to have luggage stored off site which is inconvenient and expensive.

This was by far the worst place I've stayed in Paris. I should have known better when we were not provided information on how to get into the building. When I called the number on the original email, they informed me that they send an email to ******* (which I did not book through) and had to have them send me a new email with information to get into the hotel. When we got to the room, we turned the shower on and there was no hot water. We had the water running for at least 20 minutes and there was still no hot water. In addition to the lack of hot water, the water in the shower started leaked all over the bathroom floor soaking the towels. We contacted the hotel and got no response until the next day. In addition to the lack of hot water and leaking shower, the room was disgusting. The bed has multiple different kinds of hairs all over it and a large stain on one of the sides. There was something sticky on the floor, the bathroom accessories were dirty, the toilet seat didn’t match the toilet, and there was hair in the shower and on the washcloth in the bathroom. When the hotel finally responded to our complaints the next day, they switched to an automated response and did not address any of our concerns. Because of the condition of the room, we had to book another hotel in the area last minute. overall the worst place I've stayed in Paris with the worst customer service. Do NOT book this place.