HÔTEL DU LOIRET(Grand Hotel du Loiret)

Stayed here for 3 nights as a weekend get away. Room was incredibly clean and had soap, shower gel, conditioner and towels. The room was small and compact but had everything you need and was a comfortable temperature with a large window that opens. Reception staff were always helpful and friendly. The hotel is situated close to bars and cafes and there was quite a bit of noise from the street on the Friday night but the rest of the weekend was quiet. Only down sides were there was only one socket in the room which made charging two phones and two smart watches over night challenging and the bed was a bit too firm.

I have found this hotel on TripAdvisor a couple of months ago, and reserved it through **********. The reservation was for end of April / beginning of May. I chose the option "pay at hotel" and ********** sent me an email saying that my booking was guarantied. Today, a week and a bit before check-in, I've received an email from the hotel saying the my credit card was rejected and I need to provide them with the details of another card. I saw the email only three hours after it was sent, as I am not connected to email 24/7. When I called the hotel the room was already given to another guest. I had to look for another hotel on TripAdvisor and fortunately found one (we're talking about the timeframe of May 1st which is a holiday). Paid again through ********** - needless to say the credit card worked ok (this time I chose the "pay on the spot" feature - better safe than sorry). I find the hotel's behavior totally unprofessional. First, I don't understand why the Hotel needs to check my credit card ten days before payment (********** guarantee my booking - I guess my card is kept on their records, and they know it works) . Second, as the hotel knows that it's a busy weekend, and finding an alternative will be hard for me, they could have contacted me by phone or say WhatsApp which work faster than email. And, if they chose to contact me by email, I think they should have given me more than just a few hours to respond. I would add to this that, when I called the hotel, the clerk at the front desk was unpleasant and blamed me for the entire turn of events. I spoke with him in perfect French, so there was no language issue. My guess is that in the meantime their prices have risen, and they had many guests on the waiting list, so preferred someone who would pay more. I would recommend to any traveler to avoid a hotel which treats customers that way,

Made a reservation for this hotel for 23 April via *******. Received a message in the middle of the night on 18 April (USA) that my reservation was cancelled due to a credit card issue. Fortunately I had woke up and saw the notice on my phone and responded via a message within an hour and they had already sold the room, stating they hadn’t heard from us. One hour! That’s all they waited and their response was insulting: “Sorry to wake you up, here we work in the morning not in the evening (terrible customer service) We confirm the cancellation of your stay following the refusal of your credit card you can go back to sleep” I can’t imagine you they treat guests actually at the hotel!

It was our second time to stay there (October 2021 and March 2022). The location is perfect - you can walk almost all day. The surrounding of the hotel is friendly and you can walk safely at night. The rooms are small and basic but very clean and suitable for the stay and the price is low and you receive a lot for this price. We didn't try the breakfast since there are so many places around (local cafe and even a Starbucks next to the hotel. The staff is welcoming and friendly and specifically Madjid who was available when we contacted in emails and when we stayed in the hotel, helped us a lot. We will definitely go back there for our next stay

The rooms were very small, the breakfast wasn’t great, the fan in the bathroom made a lot of noise and there wasn’t any power outlets by the bed (just two in the whole room). However we were happy about the hotel. You get a lot for the cheap price. The location and view were great! The staff were helpful and friendly. Would likely stay there again if I returned to Paris.