Hôtel de L'Union

Hôtel très pratique en raison de l'extrême proximité du métro (il y aura peut-être 5 mètres des escaliers à l'entrée de la structure) pour le reste expérience pas très satisfaisante. La chambre était située au sixième et dernier étage et pour y accéder il faut monter le seul escalier de l'hôtel que l'on voit sur la photo. C'est un escalier en colimaçon qui se rétrécit au fur et à mesure que l'on monte l'étage et ne permet pas à deux personnes de se croiser au milieu, il faut revenir au palier au-dessus ou au-dessous. Ascenseur non présent, mais au moins la chambre vaudra l'effort fourni pour monter ... NON La chambre qu'ils nous ont donnée n'est pas visible sur les photos que la structure charge sur les différents sites de réservation car elle était assez inprésentable. Elle a été récemment rénovée mais vraiment un trou, deux avec deux sacs à dos posés au sol manquaient déjà de place et nous ne pouvions pas bouger, petite salle de bain comme la chambre il fallait faire attention à se déplacer pour ne pas heurter les divers objets présents , douche placée plus haut que le sol au-dessus d'une marche d'environ 35-40 cm. Heureusement nous ne sommes restés que deux nuits...

Beware of This Hotel – Absolutely Disgusting! I cannot warn people enough about this place! From the moment I checked into my room, it was clear that cleanliness is not a priority here. The bed was absolutely FILTHY—stains on the sheets, and worst of all, BED BUGS. Yes, actual bed bugs crawling on the bed! To make things even worse, I discovered this at 3 AM, and there was no one at the reception to address the issue. When I finally managed to speak with someone later, they were shockingly calm about it, as if this was a normal occurrence. It’s clear they have no standards for hygiene or guest comfort. I spent the night itching and terrified of what else I might find. This hotel is a nightmare. Do yourself a favor and avoid this place at all costs. I wouldn’t wish this experience on my worst enemy!

I am writing this in response to a devastating experience I have encountered with this hotel. We booked this for our honeymoon, and were looking forward to this stay. After recent reviews had been posted on google of bed bugs in this establishment by several guests, it worried me to immediately refund this and book somewhere else as the occassion is for me and my wife's honeymoon, and the last thing we want is a bed bug issue to ruin our special occassion. I've attached screenshots of my chat with the hotel, and you can see the poor communication on their front, as well as lack of concern regarding the bed bugs issues which can be seenon numerous google reviews. Any decent hotel chain would consider such a mitigating circumstance, and the fact that previous guests have flagged this should make them more cautious and willing to resolve. The responses from the hotel can be seen as very vague and poor in resolving the issue, in fact they're blatantly ignoring my requests. I am a verified google reviewer, and always post the most transparent for my following. I would NOT recommend this hotel to anyone, as you can see from the screenshots, there is a lack of customer service and initiative to resolve such a huge problem. I would recommend to book elsewhere else with caring customer service and service for the fee you are paying. This establishment does not give quality in the rooms from the various reviews, nor do they respond to resolve such a big issue nor do they rectify or look to resolve down a different route. I would NOT recommend this place, not even to my worst enemy.

I woke up at around 3 a.m to find a bed bug crawling across my bed. I was told that I could not be moved to a new room because they were fully booked and that they would “clean” the room. They also said they would not refund me for the night that I stayed. There was no offer to launder my clothing and it was very difficult to reach hotel management. Please save your belongings (and your sanity) and avoid staying at this hotel.