WS Marais - Musée Pompidou

Stayed for a long weekend, the first week of December, we got the blue room at the back, it was immaculately clean! But as I said in my title small but has everything you need. I requested some flowers and a bottle of champagne for our arrival as it was my husbands birthday, the staff did not disappoint, a beautiful bunch of red roses and a bottle of verve was waiting for us, Great location, 10 minutes walk to the Seine and Notre dame. Beautiful patisserie a couple of doors down for breakfast. And with easy reach of metro lines. If I had to suggest an improvement I would say that the pillows were a bit crap. But all in all perfect for a long weekend in Paris, we will rebook on our return. Xxx

The worst booking I’ve had through *******. The apartment was nothing like the pictures—shockingly small, while it’s our fault we didn’t notice it doesn’t have air conditioning, there were only two fans (one per room), and the fan in the kids’ room was broken, it became dangerously hot in there. When I contacted the management company, they said it was a known electrical issue and that they were still trying to find someone to fix it. It felt like they assumed we were long-term renters, not short-stay guests. It was extremely hot in Paris, record level temperatures, and leaving the windows open didn’t help. On top of that, everything in the apartment was of poor or cheap quality—towels, bed sheets, pillows, even the dishcloth looked like it had been used many times before. Please do yourself a favor and avoid booking any property managed by WS Management.

WS Marais was a painful experience. When we arrived in Paris, the fan in the apartment didn't work, the bathroom was a mess with water all over any time we took a shower and a stink emanating from the toilet area. The bed and pillow covers were not changed (Yuck!) and stinked from the previous people who used it. Customer service is through Whatsapp and less than stellar...they are not as ready for English speaking people as you would hope... they send you videos in French when we asked for help with getting the fan fixed. Terrible service. When I demanded that they either fix the issues of move us, they did move us to another apartment. Our first day in Paris was ruined with the delays in help we received and I am demanding a refund for a portion of the stay. P.S: Don't expect any help from ******* either. I find them to be typically useless in dealing with any issues with canned answers and unable to do much.

The flat was located in a really cool area close to Le Marais, away from street noise. Fantastic spot to visit when my kids and I travel to Paris. Excellent kitchen with enough appliances to prepare breakfast before leaving, and a very clean and well-equipped apartment.