Hôtel Maât Etoile

Ce petit hôtel est un petit bijou. Dans une rue étroite et animée avec des magasins d'alimentation spécialisés, des vendeurs de légumes et de fruits, des pâtisseries et des cafés, c'est un endroit amusant et animé. L'hôtel en lui-même est impeccable et la taille de la chambre est tout à fait adéquate. Le personnel - CHAQUE CHANGEMENT ! - est sympathique et serviable. J'y retournerais certainement lors d'un prochain voyage à Paris.

I had a really bad experience on the morning of my checkout. One staff member, who, I later learned, is an owner of the place, was rude to me at the checkout and ruined my impression of the stay at the hotel. On the last morning at the hotel, I woke up to a call from the reception with the request to check out. It was ten minutes past the check-out time, and I totally understand the request to pack and leave faster. I said that I was sorry and asked for 20 extra minutes to pack and shower, but the lady on the phone repeated several times to me that I had to leave "now" or "no later than in 10 minutes". I ended up finishing packing in the hall downstairs and had to leave the hotel with soaking wet hair on the 5th of January risking getting sick outside. The whole morning conversation and the fact that I had to walk around winter Paris with wet hair was absolutely unacceptable. I then realized why this hotel has lower reviews than what I had thought it deserved when I just moved it – horrible customer service, and not from the staff, but from the owner herself (other staff members were nice).

Really pleasant hotel. When I saw it was 1 star rated, I did worry, but this hotel exceeded our expectations by far. Situated in a convenient area within Paris, close to a metro station (Ternes) and a short walk from the Arc de Triomphe. There are several restaurants, patisseries and fruit markets outside. The staff are very nice and the hotel is decorated well. We were situated on the top floor (6th) and there were no lifts, which meant a lot of climbing with my pregnant partner, but we can’t complain.