Avis : Fraser Suites Le Claridge Champs-Elysées

Réponse de l'établissement: Cher client, Merci d'avoir pris le temps de partager votre avis suite à votre récent séjour parmi nous. Nous sommes ravis d'apprendre que vous avez apprécié le confort de la cuisine, la buanderie commune et la gentillesse de notre équipe. Vos commentaires concernant la propreté et le service sont très appréciés. Nous prenons également note de vos remarques concernant l'insonorisation, l'espace de l'ascenseur et le carrelage des salles de bain. Soyez assuré que vos commentaires nous sont précieux et seront transmis aux services concernés pour examen et amélioration. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience encore plus agréable. Cordialement, Romain, Responsable de la réception

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your recent experience in our property. I am sorry you were not satisfied with our service. Please note that twin beds are only on request and cannot be confirmed as it depends on availaiblity upon arrival. We always take care of accommodating our guests according to their requests but unfortunately all requests cannot be satisfied. The Hotel must have confirmed they had taken note of your request but not that it was guaranteed as we never guarantee it.Regarding the sofabed in your Suite and the sheets, I sincerely apologize. Our team took action as soon as they were informed. Our Housekepiing Manager took the necessary measures to avoid any such incident again.Regarding the temperature in your Suite and the hot water, our Maintenance Team was informed each time you informed the Front Desk Team. The Front Desk Team is not responsible for fixing the issues. I am very sorry our Maintenance Team was not able to fix the issues you encountered. Room temperature can be adjusted from the Maintenance Office. Technicians do not necessarily need to come to the Suite to fix the issue. Please note however that our Reception Team is always able to offer you to change rooms in case technical issues cannot be solved. Please trust that any suggestions or opinions related to our service or facilities are highly taken into consideration. All your comments have been shared with our housekeeping and maintenance managers for immediate action as these incidents should not have happened.Awaiting the pleasure to welcoming you back in the very near futureKind regards,RomainFront Office Manager

Réponse de l'établissement: Dear Guest,Thank you for sharing and rating your experience with us. We are delighted to read that you enjoyed our Residence, its location and our Suites.We sincerely hope to welcome you again very soon and provide you with our professionalism, politeness, and best care, which are indeed the basis of our Customer Care philosophy.Kind regards,RomainFront Office Manager

Réponse de l'établissement: Chère Madame, Cher Monsieur, Tout d'abord, je tiens à vous remercier d'avoir pris le temps de laisser vos impressions et commentaires suite à votre récent séjour dans notre Résidence. Je suis très heureux que vous ayez apprécié la cuisine de votre Suite et la grande taille et confort de notre canapé-lit. Nous apportons le plus grand soin à chaque aspect de nos Suites, c'est donc avec grand plaisir que nous lisons vos commentaires. Concernant notre petit-déjeuner buffet, nous nous efforçons d'offrir à nos clients une large gamme de produits, y compris des produits locaux comme des croissants. Je suis désolé que vous n'en ayez pas été entièrement satisfait et que vous ayez dû attendre une table. Nous tiendrons compte de votre commentaire pour toute amélioration que nous pourrions apporter mais nous tenons à vous informer que nous ouvrons généralement une chambre supplémentaire lorsque cela est nécessaire et que nos clients peuvent prendre leur petit-déjeuner dans le patio lorsque le temps le permet. Concernant l'appartement Duplex, Je suis désolé que vous ne nous ayez pas informés car nous aurions pu vous montrer une autre suite si vous souhaitiez changer. Notre personnel de réception est toujours disponible pour ce type de demande.En attendant le plaisir de vous accueillir à nouveau dans un avenir très proche.Best Regards,RomainFront Office Manager

Réponse de l'établissement: Cher invité, Veuillez accepter mes excuses pour les aspects décevants de votre séjour. Votre expérience lors de votre visite n'est pas ce que nous souhaitons pour nos clients car nous recherchons toujours des moyens d'améliorer notre service et nos offres. J'aurais aimé que nous puissions être conscients de votre déception pendant votre séjour chez nous, de cette façon nous aurions pu prendre les mesures appropriées immédiatement et changer votre expérience. J'espère sincèrement que nous aurons une nouvelle opportunité de vous accueillir à nouveau et de vous convaincre du contraire. Avec mes excuses renouvelées, Cordialement, Romain chef de réception

Réponse de l'établissement: Dear Guest,We would like to start by expressing our sincere gratitude for choosing Fraser Suites Le Claridge for your stay in Paris. We are thrilled to hear that you had an amazing time with us, and we sincerely appreciate your fantastic feedback.We are delighted that our central location met your expectations, with numerous restaurants, bars, luxury shops, and even a grocery store right at our doorstep. It is definitely convenient. It's a real pleasure to know that you were able to fully enjoy everything Paris has to offer while staying with us.We are also delighted to read that you enjoyed very much your Suite. We sincerely thank you for your kind words. We hope to have the pleasure of welcoming you back on your next visit to Paris.Best regards,RomainFront Office Manager

Réponse de l'établissement: Dear Justin,Thank you for sharing and rating your experience with us. We are delighted that you enjoyed our Residence, its location and our Suites.We sincerely hope to welcome you again very soon and provide you with our professionalism, politeness, and best care, which are indeed the basis of our Customer Care philosophy.Kind regards,RomainFront Office Manager

Réponse de l'établissement: Dear Albert Agung Wijaya, We would like to start by expressing our sincere gratitude for choosing Fraser Suites Le Claridge for your stay in Paris. We are delighted and proud that our Residence met all your expectations. We hope to have the pleasure of welcoming you back on your next visit to Paris. Kind regards, Romain Front Office Manager

Réponse de l'établissement: Dear Guest,Thank you for your stay at Fraser Suites le Claridge Champs-Elysées and for sharing your experience during your Christmas stay with us! We are delighted to know that you were satisfied with our services and appreciated the efficiency of the check-in and check-out process, as well as the cleanliness of your room.It’s also wonderful to hear that you enjoyed our decorations. Creating a warm and welcoming holiday atmosphere for our guests is always a priority for us.We look forward to welcoming you back during your next visit to Paris and providing you with another memorable stay.Best regards,Romain DE LACHEZE-MURELFront Office Manager

Réponse de l'établissement: Dear Guest, We would like to start by expressing our sincere gratitude for choosing Fraser Suites Le Claridge for your stay in Paris. We are thrilled to hear that you had an amazing time with us, and we sincerely appreciate your fantastic feedback. We are delighted that our central location met your expectations, with numerous restaurants, bars, luxury shops, and even a grocery store right at our doorstep. It is definitely convenient. It's a real pleasure to know that you were able to fully enjoy everything Paris has to offer while staying with us. We are also delighted to read that you enjoyed very much your Suite. We sincerely thank you for your kind words. We hope to have the pleasure of welcoming you back on your next visit to Paris. Best regards, Romain Front Office Manager

Réponse de l'établissement: Dear Ziyedediyu,We would like to start by expressing our sincere gratitude for choosing Fraser Suites Le Claridge for your stay in Paris. We are thrilled to hear that you had an amazing time with us, and we sincerely appreciate your fantastic feedback.We are delighted that our central location met your expectations, with numerous restaurants, bars, luxury shops, and even a grocery store right at our doorstep. It is definitely convenient. It's a real pleasure to know that you were able to fully enjoy everything Paris has to offer while staying with us.We hope to have the pleasure of welcoming you back on your next visit to Paris.Best regards,RomainFront Office Manager

Réponse de l'établissement: Dear Raafat,Thank you so much for taking the time to share your review. I am delighted to read that you appreciate your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay !Best regards, RomainFront Office Manager

Réponse de l'établissement: Dear Guest,Thank you very much for staying at Fraser Suites Le Claridge Champs-Élysées and for sharing your feedback. We apologize for any inconvenience caused by our duplex family suite. Please note that we offer various suite types, including flat layouts as well as duplexes, which can be arranged upon request upon availability at the time of the reservation to better suit your preferences.We look forward to welcoming you back in the future and providing a more comfortable and satisfying stay.Kind regards,RomainFront Office Manager

Réponse de l'établissement: Dear Guest,Thank you so much for taking the time to share your review on CTRip. I am delighted to read that you appreciated your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay !Kind regards, RomainFront Office Manager