Découvrez les avis réels des clients sur les hôtels.
Publiée le9 déc. 2024
TuckerWilliam
The apartment at the Don Charlie was large, spacious and immaculately clean. It had an indoor atrium courtyard, very private and in a great area of San Juan. Very close to old San Juan and Condado Beach, restaurants in the area were very good, grocery store nearby if needed. Overall it's a fantastic place to stay, the owners were very nice and hospitable.
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Prix par nuit à partir de :SEK 2 647
Publiée le31 oct. 2022
Invité
La piscine était très belle, la pina colada était délicieuse et les chambres étaient très confortables. La piscine est sur la clé, sur la clé, sur l'océan, elle est petite mais belle, et se développe jusqu'à minuit.
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Prix par nuit à partir de :SEK 2 940
Publiée le3 août 2026|Appartement familial, 3 chambres à coucher
Louis ValsaintDon Rafa Boutique Hotel was absolutely beautiful, and the staff went beyond simply being helpful—they delivered an exceptional customer experience from beginning to end.
My kids were completely enamored with the game room and rooftop pool, which made the hotel feel just as much like part of the vacation as the destination itself. Our stay was truly magical, and the location made the trip even better. The hotel is close to several fantastic restaurants, including La Pradera, Casita Miramar, and Ceviche Market. Every one of them was, as my kids would say, “straight bussin’”—in other words, amazingly delicious!
What makes Don Rafa especially memorable is its history. The property was once the home of a titan of industry and has now been transformed into an eclectic, beautifully designed boutique hotel. The architecture, artwork, furnishings, and thoughtful details give the hotel a distinctive personality that cannot be replicated by a typical chain hotel.
Don Rafa is more than a place to sleep—it is an experience. The combination of history, design, hospitality, family-friendly amenities, and a fantastic location made our stay unforgettable. This is a truly special hotel that should not be missed.
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Prix par nuit à partir de :SEK 1 785
Publiée le22 déc. 2025
Invité
The location itself was not bad, but for paying this much for a hotel of this caliber, having to pay for parking that is not dedicated to the hotel itself was a little bit of a nuisance. The staff at the front were friendly. They helped us get check in to our room on the seventh floor, and they had a great attitude and service skills. The room itself was fairly clean. The only reason I took one point off out of five is due to the fact that there was some bunched up hair behind the towel in the shower. Other than that, the room was nice and quite comfortable. Our stay overnight was uneventful, with no noise or interruptions. Everything was conveniently located on our floor and we were situated far from the elevator as requested. My biggest complaints are the staff at the bar/breakfast lounge and the amenities provided.
There were a little to no amenities. All we were given was an $18 voucher for food or drinks and a $9 voucher for drinks only, both redeemable at the bar/breakfast lounge. This was a little bit annoying as there was not even a continental breakfast as found at cheaper hotels than this one. In addition, the food voucher barely covered the price of any of the selections, and the drink voucher was only usable for one drink, even if we tried to get two drinks within the $9 value. If we did try to get two drinks of $4.50, they would say that the voucher was only good for one drink up to $9 (which is not specified on the details of the voucher). To make things worse. The vouchers were treated more as coupons, so we still had to pay taxes on the price of the whole meal and drinks for the two vouchers that already did not provide enough for a small breakfast for two.
Overall, the amenities provided were the bare minimum for a hotel of this price:
Gym
Pool
Basic room service
Blow dryer
Clothes steamer
Limited cable TV
Ice machine
Wi-Fi
Guest laundry
Bar
The penny-pinching of this hotel was next level. From the lackluster vouchers to the nonexistent complementary breakfast, I was shocked at how little they provided at such a high price. If I had known this was going to be the case, I would have rather paid the extra money to stay at the Sheraton hotel right across the street. 
Overall, our stay overnight was still pleasant and comfortable. But we were unimpressed with the services and amenities provided for the price we paid. I would only recommend this place if you were looking for a “fancy/high class” place to stay overnight and are not interested in paying extra for other amenities. Even still, if you’re looking for a cheap place to stay that is comfortable, I’m sure you could find something significantly cheaper than this that still manages to provide the same amenities, if not more.

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Prix par nuit à partir de :SEK 1 644
Publiée le16 sept. 2024
Nigel
This is a refurbished Sheraton hotel. Everything is nearly refurbished, not lifts - dire!! Reception is on the 2nd floor which is bizarre and not sure why. The restaurant is pretentious and expensive, plenty of better dining options nearby. Room was nice but not worth the price paid. Not sure what boutique means but if it's fancy cushions and a limited coffee machine you're after, this applies. Hotel is in a weird triangular shape and hard to navigate(loads of dead ends). PR is not cheap, and this hotel is in a great harbour location in old San Juan, however in my opinion very overpriced. Breakfast was OK but spoilt by unnecessary staff grovelling with coffees and orange juice. If I can pick up a plate, I could help myself to the above. Signing a piece of paper to say we are having breakfast, when we have been checked in, 2 or 3 forms/lists checked and then shown to our table is OTT and unnecessary. Unlike to return or recommend.
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Prix par nuit à partir de :SEK 1 318
Publiée le4 avr. 2025
Invité
We had difficulty finding the hotel at first. Street signs are not prevalent in San Juan. Once we contacted the front desk they were very helpful. The suite was comfortable and clean. The pool was warm and the hot tub suitably hot. It was not crowded at night. The onsite restaurant was very good. The staff were very helpful with getting taxis. The only negative was some early morning noise from the construction site next door.
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Prix par nuit à partir de :SEK 1 494
Publiée le4 juill. 2023
Invité
La chambre et la piscine étaient très propres. Le personnel était ami et efficace pour sortir des boissons à la piscine. Le personnel du bureau de front répondit à mes questions avec politesse et efficacité. Dans une grande localisation- vous pouvez aller à la zone Condado facilement ainsi que d'autres endroits pour manger dans la zone Miramar
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Prix par nuit à partir de :SEK 1 863
Publiée le10 mars 2023
Beena
Il était un excellent hôtel. Le personnel du bureau frontal était extrêmement utile, grâce à Alejandra et aussi à un jeune homme (comme je souhaiterais que je me souvienne de son nom) au bureau de concierge qui m'a fait mémorable mon voyage en me guideant à faire des choses amusantes sur ce court voyage.
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Prix par nuit à partir de :SEK 1 888
Publiée le24 nov. 2024
InvitéNous avons passé un excellent séjour au Hilton Garden Inn. Il se trouve à quelques minutes en voiture ou en bus des forts de l'est et de Viejo San Juan, et ils avaient une belle piscine (la deuxième photo était la vue depuis la piscine surplombant le lagon) et une salle de sport. Nous avons pris le petit-déjeuner à l'hôtel pendant notre séjour, et la nourriture était solide en termes d'options chaudes et froides (mais malheureusement, il n'y avait pas de variété entre les jours) ; nous avons beaucoup apprécié les omelettes faites sur commande. Le point fort de cet hôtel était les parasols et les chaises longues de la plage Playita del Condado, qui était une plage plus calme et loin des courants d'arrachement ; nous avons également pu utiliser les piscines du Condado Plaza.
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Prix par nuit à partir de :SEK 1 540
Publiée le2 janv. 2025
Invité
The room service is not good, the floor with coffee splash is not cleaned while the bath towels replaced.
The laundry is a headache, no coins available and I waited for 40 minutes but the person responsible for the coin exchange is nowhere, and finally the manager exchanged some coins for me somewhere else.
The location is good and easily go to to the old San Juan and airport, many restaurants nearby and gift store options.
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Prix par nuit à partir de :SEK 1 552