Silver Cloud Hotel

ホテルの方がとても親切にしてくださいました。部屋も広くて、清潔で、快適でした。ホテルでの食事も、どれもとてもおいしかったです。

Classic Bhutanese hotel on the outskirts of town. Very clean, friendly and responsive service. Generous western style breakfast and excellent Bhutanese cuisine in the evening. Wifi service was fast enough to upload photos. Comfortable room with large windows looking out on the hills.

After a long and tiring journey from Phobjikha to Paro via Haa, we checked into the Silver Cloud Hotel around 6:45 PM. The check-in process was smooth, and we were promptly assigned our rooms. The accommodations were comfortable, well-sized, and equipped with all necessary amenities—a positive start to our stay. However, our experience took a disappointing turn during dinner. Before settling into our rooms, we specifically informed the receptionist (who was assisting us) about our dietary preference for less spicy food. Unfortunately, when the meal arrived, every dish was excessively spicy, filled with chilies, making it nearly inedible. Even the rice was undercooked and unpleasantly raw. Another guest seated nearby with her baby also complained about the same issue. We called for the head chef, Tejun (name correction appreciated), to address our concern, hoping for a resolution for improvement. To our surprise, instead of apologizing or offering a courtesy remedy, he bluntly stated that he follows the manager’s instructions and had received no special requests for our table. He showed no willingness to accommodate our request or even extend a basic courtesy apology before walking away abruptly. Having dined at various establishments, including those with Michelin-starred chefs, we know that true hospitality involves going the extra mile to ensure guest satisfaction. Sadly, Chef Tej’s attitude was unprofessional and ego-driven, leaving us deeply disappointed. We then spoke to the manager, clarifying that we had indeed communicated our dietary restrictions to the receptionist and that the kitchen’s oversight was not our fault. Left with no other option, we had to leave our meals mostly untouched. For our first night at the hotel, this experience was far from welcoming. The lack of warmth and hospitality, especially from the kitchen staff, significantly marred our impression. We hope the management takes feedback seriously to prevent such incidents for future guests.

This hotel was a gem. We were welcomed like old friends. The owners and all of the staff were overwhelmingly friendly and provided exceptional service and assistance in a non intrusive way. The accommodation was very comfortable and the room had all the usual amenities and facilities one would require and expect. The food was superb in the restaurant with plenty of variety and we also enjoyed great coffee and snacks in the adjoining coffee shop/cafe. We were sorry to leave after our 3 night stay but will definitely return.

Service was fantastic and they went out of their way to change their meal plans to adhere to our request. They set up a massage on sort notice and we’re all incredibly friendly. I would definitely recommend this to anyone visiting. Rinchen the manager was fantastic.