Parilio, a Member of Design Hotels, Paros

We were looking forward to our stay at Parilio, in Paros. We had emailed ahead to make sure the room type we ordered had two outside Sun Lounges, so we could sit outside and enjoy with our feet up. Upon checking, late in the afternoon, we were shown to our room. We had dinner at the restaurant, that evening, which was very good. The next morning we realised we did not have any sun lounges as we had been given a 1st floor room. We went to reception to advise we had been given the wrong room and were told the room they gave us was an upgrade. That may have seemed nice for them, but we especially asked for a room with sun lounges. The lady at reception acknowledged this fact, only to say they didn’t have a room for us with a sun lounge until the next day. So, two nights and not what we had ordered!! The next day we had to move rooms, a nuisance but we did it. We had the new room, which was extremely comfortable for 3 nights only to have the air conditioning break down and was not able to be repaired before the evening. So, again we had to move rooms, and we understand it was not the teams fault, but nevertheless, it was annoying to have to move, yet again. The next room was not as nice, but was acceptable EXCEPT, to have staff walking past our private area to and from the car park, was not what we would have expected. What was more interesting this morning was the reception staff did not even bother to ask, “how is your new room, we are sorry to have inconvenienced you twice”, just nothing. We would have thought that an acknowledgment was the correct thing and even to say, please “have a drink on us” Just nothing, very unprofessional and it has left us with a bad taste in our mouth for this property and any others in the Empiria Group. A shame as the majority of the team are fantastic, but clearly lack some extra good training. With this bad taste, we would not recommend this property.