I have had the privilege of staying at Zone by the Park, Pathankot for almost 7 months across multiple visits, and my overall experience has been nothing short of exceptional. I would especially like to extend my heartfelt gratitude to Susma Madam, who has consistently gone above and beyond to ensure a smooth, comfortable, and homely stay throughout my extended visits. From the very first day, Susma Madam’s professionalism, attention to detail, and warm hospitality have made a significant difference in my experience. Managing long-term guests can be challenging, but she handled every situation with grace, patience, and a personal touch that made me feel truly valued as a guest. Whether it was room arrangements, service requests, or any special requirements during my stay, her promptness and willingness to help have always been commendable. The staff under her management has also been well-trained, courteous, and responsive — reflecting the high standards she upholds. Even during peak times or unexpected challenges, Susma Madam has displayed strong leadership, ensuring smooth operations and guest satisfaction. Spending such an extended period at any hotel can sometimes feel monotonous, but thanks to Susma Madam and her team, my stay remained pleasant, comfortable, and well-managed at all times. It genuinely felt like a second home. I sincerely appreciate her efforts and dedication, and I highly recommend Zone by the Park, Pathankot, for anyone looking for excellent service, especially under the able management of Susma Madam. Looking forward to my future visits with the same warmth and comfort!
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