Bella Colina I Vintage Hotel 1953

Schönes mit Liebe geführtes Hotel , sind bereits mehrfach da gewesen, nicht zum letzten Mal!

Excellent petit déjeuner et excellent restaurant et piscine. À distance de marche de la plage et de Peguera. Vous pouvez voir la mer au loin depuis les chambres du dernier étage. En tant que famille de quatre personnes, nous devions disposer de deux chambres. Tous deux confortables mais cela aurait été mieux si nous avions pu avoir une seule chambre.

The rooms were ok, we had 2 doubles. Sea view was not worth the extra cost and our girls had an inland room which was much nicer and bigger. Ours was long and thin, had to shuffle around the bed to use the bathroom. Décor was dated, not great storage, only 1 power point that could only be used once we unplugged the telephone, TV didn’t work, bathroom very dated, rooms extremely clean though and cleaners were very polite. Outside was gorgeous, cannot fault the pool area and seating. Very high standard at the evening restaurant and bar. Staff were 50/50 in regards to customer service. The first morning after we had arrived very late the previous night, 2 of the staff working were very rude and abrupt, we were very taken aback. They told us we couldn't put a towel out to reserve 2 sunbeds for our girls even though they were due down to the pool in 5 minutes. The German lady member of staff shouted No, No, No across at us and then berated us, giving us a very stern dressing down, repeating the rules regarding reserving beds over and over. There was no signs indicating this and nothing in the handbook. I understood this was their policy however there are ways of speaking to paying guests and this behaviour was totally unacceptable. When our girls came down 5 minutes later before they even had a chance to lay their towel on the bed, another Brazilian guy working there told them very firmly, they are 15 years old, that they couldn't reserve beds. They were just trying to sit down, this was not necessary and pointless, they were really upset. The other members of staff were lovely however, very welcoming, accommodating and always had time to be polite. A huge shout out to Luciana, what a beautiful, professional lady, an asset to the hotel. Would i stay there again, unfortunately not. The rude staff took alot of the enjoyment out of the hotel. Pretty sour faced throughout our stay. We got the impression they wasn't over keen of English guests and cater just for the German ones.