Boutique Hotel La Escondida

Sadly the company who took over from Yvette and Terry in 2019 had no idea of hotel management. The beautiful retreat which Terry and Yvette had created was totally ruined by Singulars Hotels run by Max Porcuna and Silvia Ortiz. It is a very sad story. I understand that it is now being refurbished. I can’t wait for this, it is such a beautiful place and I would totally recommend a visit when it reopens.

Beautiful hotel and setting nice little cosy room on the 2nd floor. We were the only guests who in this hotel midweek to visit the cocentina medieval market. The hotel had a massive problem with flies inside the hotel, including our room and restaurant. we actually killed over 10 flies in our room, but there were more.😠 We ate in the restaurant in the evening, and we were having a chat in the bar, and some laughs with the Moroccan female receptionist from Marrakech about her tooth being extracted 🤣 She is such a lovely girl who was learning to also be a waitress. The restaurant was full of flies, which was spoiling our evening. Also, i had the warm goat cheese salad, but the goats cheese was hard and cold. I then had the Cod with vegetables and roasted tomatoes and peppers. The dish came to me on a cold plate and my food was cold it also had a dead fly on the plate next to the cold Cod which i showed the waitress also the suckling pig that my wife choose and her vegtables and mash potatoes were also cold and served on a cold plate. The lovely waitress apologised and said she will leave a note about our complaints and problems with the food and flies for the early morning receptionist to compensate us for the appalling cold food and infestation of flies that ruined our evening meal and stay. We mentioned it to the receptionist in the morning, but she said there was no note left for her even though my wife pointed to a note on her desk with our room number clearly written on it.😠 The receptionist, after some time, said she would put it to her manager and she would email us about our concerns. Nothing yet!!!! She also said that she could not do anything to help us. We settled our bill and left. Please do NOT think we are regular complainers ...... we are not, and we are not those types of people who make a scene. We booked this hotel because of the reviews about the food and the service and location. One person on a review put the food on par with Michelin restaurant food, but unfortunately for us, this was not the case.😠 In our opinion, if the staff knew of this infestation of flies, they should have contacted us, and we would have made alternative arrangements as the hotel should have been closed to guests while this problem was being resolved. And the food..... well, the first rule in any kitchen is warm, clean plates to serve hot food and check food for temperature and any dead flies before taking it to the paying customer.

We were disappointed the restaurant was not fully working on the Tuesday night. The staff were all very pleasant and helpful. It is obvious that the hotel needs maintenance - for instance the windows badly need attention.

The hotel itself is good, rooms nice, pool area lovely. It is very isolated with little to nothing nearby. Unfortunately they seem to run it with minimum staff so service is not great. Receptionist is very good, helpful and efficient. Bar staff are not - one was hopeless although tried and the second clearly didn't want to be working. We ordered from them 6 dishes for lunch and received a platter of cheese and platter of sausage....nothing else. The menu is limited and we know no more because food didn't arrive. They ran out of the white wine after two bottles, red wine after one and bottled beer after maybe 10 (between 5 people). We booked for 3 nights and left after one. It seems the hotel may be struggling to get staff or to survive.

Thoroughly enjoyed our short stay; the gardens and pool area are lovely, the room was stunning, the staff were charming and the views are spectaular.. The reason four for stars not five is that the food is good, but not outstanding. We had a good lunch, a very pleasant dinner and a good breakfast., As the hotel is only 1.5 hours from where we live on the coast and is ideal for a relaxing weekend we shall be back.