Invité
14 septembre 2024
New ownership of 3 years still hasn’t figured out how to manage this hotel. Communication on reservations, transparency on reservations, room accommodations only seem to get worse. My family has been staying here for over 40 yrs and this new mgr is not consistent and lacks welcoming us back year over year. Rooms are repaired with cheap equipment (ac, tv, fridge, microwave, etc), caulking and molding is deteriorating leaving dust and mold in the cracks of bathroom, room door locks are inconsistent forcing you to get new keys or help trying to get in your room, bath towels are horrible if you get them, toilet paper is harsh and no extra roll given making it very embarrassing to go ask for more , toilets clog just as easy, trash cans are not emptied daily, and I could go on … All these things are easily manageable with time and planning but they don’t care as long as they take your money This once was a great experience that was constantly a home away from home during the Pendleton Round Up but those days are gone
Traduire