Sazagua Hotel Boutique

The hotel itself is off a main highway down a long road. I wasn’t exactly sure what to expect but it surely exceeded all of my expectations. Upon arrival you are transported to what I could only compare to a small oasis. The staff is kind and friendly, the decor is thoughtfully curated. Each room is different which I loved. While I do wish our small courtyard was open it was very well put together. The bed, pillows and sheets were the coziest and softest I’ve slept in, in quite some time. Due to time constraints we were unable to spend much time at the hotel but time spent was truly special. The pool and hot tub were a lovely way to unwind after a long day of sightseeing - both at comfortable temperatures. The bonfire surrounded by Adirondack chairs was perfect for drying. The staff quickly learned our names and made you feel welcome. The breakfast was delicious, from the Colombian bread basket, to the arepa with cheese, fresh fruit plate and Colombian hot chocolate. Isabella was so lovely and hospitable each morning. Quickly helping our party of 9 get fed before a long day of sightseeing seeing. They even packed up some baked goods upon request for the road. The dinner was unbelievable I am Still dreaming about the Patacones, Empanadas, and Lentils. Do NOT miss the dinner. It feels like eating in your mother’s kitchen. I especially loved how they cared for the animals, critters, and birds in the hotel. They were fed every morning and it was a Delight to watch. My boys got an absolute kick out of seeing a capybara in real life - it was such a treat. We loved our time here and I hope to be back. Book the trip- you won’t regret.

🐜 “Reigning Ants” at a Luxury Bungalow — A Nightmare Dismissed by Management I stayed at Hotel Sazagua in Pereira, Colombia from June 27th to June 30th, 2025, invited by my sister who generously booked their most expensive and newly built luxury bungalow — a space that promised peace and elegance. The first two nights were beautiful. The setting is idyllic, the design thoughtful. But then came the third night — and a truly traumatic experience. At around 3:00 AM, after a heavy rain, I was abruptly woken by what felt like tickling on my face and body. To my horror, I discovered that tiny ants were falling from the ceiling and biting me — aggressively, and in great numbers. My face, back, arms, torso, even under my clothes — I was completely covered in painful bites. Now, over a week later, I’m still suffering from the aftermath. I have hundreds of inflamed ant bites, as the photos attached show clearly. The pain, itching, and aesthetic impact have followed me long after I left. While I understand that natural incidents can occur, what shocked me the most was how the situation was handled — or rather, dismissed — by both the general manager and one of the owners of the hotel. Instead of offering meaningful assistance, medical support, or follow-up, they simply deducted the price of a massage and said, “Don’t worry, it won’t happen again.” No empathy, no accountability, no health check — just a shrug from the people in charge. This was not just disappointing — it was irresponsible. Hotel Sazagua markets itself as a five-star boutique destination, but when it comes to guest safety and crisis management, it fails dramatically. Until management proves they can respond seriously to guest emergencies, no design or decor can make up for that lack of responsibility. Travelers, beware: the place may look like paradise, but it took only one storm and one night to turn my stay into a nightmare — one that management chose to minimize rather than resolve.