Hôtels à Perth (centre-ville), Perth

Je n'aime pas écrire de mauvaises critiques, mais ce lieu ne mérite pas une grande notation. La location est bonne et les chambres sont grandes. J'ai obtenu une mise à niveau pour une suite, mais tout est très daté. Sur ma fenêtre, ils avaient des bandes masquées que je soupçonne d'éviter de faire passer le vent. C'est pas vraiment grand, mais le check-in était un désastre. Il est admis que c'était vendredi soir et qu'il y avait beaucoup de gens qui arrivent pour le week-end, mais il est clair qu'ils n'avaient pas planifié leurs besoins de personnel correctement et c'était ridicule. Non seulement cela, mais leur machine EFTPOS n'était pas en activité, vous devriez remplir une feuille de papier. Je trouve la technologie va à la baisse, mais honnêtement, c'était juste mauvais. Pour être juste, je ne me sentais pas bien quand je suis arrivé, donc tout semblait juste beaucoup pire que probablement et le personnel était en fait très gentil, malgré le fait qu'ils étaient sans piste. J'avais envoyé un message à l'hôtel avant d'arriver avec quelques demandes spécifiques, qui ont fait le contraire, et qui m'ont juste fait rire. Ils n'étaient pas beaucoup, mais c'est les petites choses qui comptent, surtout quand vous êtes un membre de leur programme de loyauté. Je ne voulais même pas écrire un commentaire, mais ce qui m'a poussé sur le bord était quand je me tournai sur la douche et regardai une pile de cheveux tournant au fond de la douche.

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

L'hôtel a été très bon, il a été très petit pour le prix payé, et l'hôtel étant relativement nouveau, il a semblé un peu daté. Nous avons payé un supplément pour l'accès au salon de club et nous aimez ne pas avoir. Il doit être l'un des pires salons que j'ai jamais visités. Il était très daté et n'avait pas d'atmosphère, sauf le sentiment de stérile. Les offres alimentaires étaient très mauvaises. Le petit déjeuner était encore moins appétit. C'était une combinaison de nourriture réchauffée et froide qui avait été plantée pendant trop longtemps, la plupart desquelles étaient inégables. Le salon était adéquat, mais certainement rien de spécial et pas cinq étoiles. J'ai répondu à l'e-mail générique de l'hôtel pour les commentaires mais n'ai pas reçu de réponse, qui demande combien ils accordent l'attention et la considération aux commentaires des clients. Avec tant d'hôtels disponibles à Perth CBD, l'Intercontinental doit se développer pour attirer les clients de retour.

La chambre est très bonne, l'hôtel est très bon pour Perth, la position géographique est également excellente, dans la gamme des bus gratuits de la ville. La chambre a une machine à café et est très pratique à utiliser.

We stayed here for two nights after a 17 hour flight from London Heathrow to Perth after waiting more than one and half hours for our luggage we got a taxi to this hotel and the service was very good. We checked in and went to our room where there was tea and coffee available in the room. The room was clean and the beds were comfortable as were the pillow up to the standard of Holiday Inn around the world. We went down to Ivy and Jack's which is attached to the hotel. The food was very good but more like share platters and good for the occasional drink rather than a main meal. I believe this is where they service the breakfast if you have a breakfast package with the hotel. This hotel is right in the heart of the city so close to everything but not a lot of restaurants to eat at during the dinner service. Most hotels seem to only service lunches or late afternoon snacks.

Bonne location, pas de voiture amicale. Il n'y a pas de place pour vous faire entrer. Les options de parking sont Valet ou Wilson Parking un peu en haut de la route. Je pense que le parking devrait être inclus dans ces hôtels. Clean. Comfortable bed and pillows. Pas de cafetière dans la chambre comme la plupart des autres endroits que j'ai séjourné à Perth seulement instant (Nescafe). Nescafe est standard qui la plupart ne l'aiment pas. Twining tea. Noirs bruyants sur la route si vous obtenez une chambre sur le côté Murray St.

3rd stay here over last 6 or so months. I don't know, but it seems a bit less attractive to stay here now. The room is essentially minimalist but perfectly acceptable. Room was very noisy on level one next to an equipment room, but the rate I paid was good so I have no complaints on that. The really big issue was the clearly misleading marketing in the lifts. It advertised a breakfast deal for $20, but when I rang to book breakfast the receptionist had to check with someone and recieved a short reply ”you have buy for every night of your stay”. ie 5 breakfasts. The really great thing about this hotel is breakfast and more from 6am at the Dome, a west Australian cafe chain out the front two right turns, next corner. Unsure if I'll return to this hotel. For me now it's in thumbs down territory, primarily for the deception where it matters muchly, the stomach ransomed to the pocket.

The Westin could be everything you’d want from a great city hotel in a brand new curated precinct with restaurants and bars, let down completely by the incompetence and complete apathy of the staff. The exception was the front desk, with quick friendly service but beyond that it was completely amateur and haphazard. The room service was spotty everyday, and on 2 days the room was not made up, every other day the room coffee cups, milk or spoons or coffee pods or sugar or milk was not replaced or towels not provided. You’d think service staff have a checklist, should be easy right!? The lobby cafe in the hotel called Haven was more like Hell, I had to dedicate a separate review for that as the service was non existent, appalling. Garum again has so much potential, alas the service is astonishingly haphazard, food not delivered, 30 minutes to bring my wine, served up after my meal. Frankly the staff have no idea, the poor manager made up for it, but he is terribly let down by his team, who don’t seem to miss an opportunity to disappoint. Wow so much potential absolutely wasted by something very fixable, if you can’t change the people then change the people! There was clearly a lack of middle management. The porters at the door were equally incompetent or inexperienced, I fumbled my way through the two large entrance doors, and after I made my way through, there was a feeble attempt by one if the porters that lifted his head up from his phone to assist with my hand luggage into my car, he seemed so pleased with himself that he was my knight in shining armour, hopeless. Come on Westin, prove me wrong, really I want this fantastic hotel to succeed in my neighbourhood, I want to recommend you to my colleagues and friends but fix your rubbish service!! Until then I can’t recommend you, I have a reputation to protect something you should care about as well.

Special occasion for our wedding anniversary and well looked after by the Hilton Parmelia staff, and it’s always nice to see long time staff and the meet new. While diamond HH, we were upgraded to a beautiful Kings parlor room for the weekend, had an amazing breakfast in our room, and we always find the executive lounge enjoyable as a relaxing place to go and the food offered is often varied. We enjoy the Samuels restaurant and bar food menu, but I do miss the Caesar salad from the pre covid days. It used to be the best. We have stayed at other Perth hotels, including the DT but the Parmelia still comes out tops for us. Thank you for making the weekend so special.

We wanted accommodation close to the Arena and this was perfect. The staff, cleanliness, breakfast, accessible bathroom, were all great. Shame about the comfort level of the bed and couch. The bed rolled into the middle big time and was very low. The couch was extremely low making it unusable for a person especially with a disability. They had obviously not thought about this aspect of useability only the bathroom to make it an accessible rating. We would stay again but not in that room and we would enquire about the comfort of the furniture.