Avis : Dorsett Grand Subang

Réponse de l'établissement: Dear Sir/MadamWe are delighted that you had an enjoyable experience with us. We do take pride in catering to our guests’ needs the best way we can. Thank you for your support and we look forward to welcoming you to the Dorsett Grand Subang in the future.RegardsTania AbdullahGeneral Manager

Réponse de l'établissement: Dear AlfredThank you for taking the time to rate your recent stay with us at the Dorsett Grand Subang. We have noted your feedback and we apologize that your stay experience did not quite meet your expectations. We are always striving to provide our guests with exceptional services and facilities, and will make every effort to improve on our guest experience. Thank you for your patronage and we look forward to welcoming you back to the hotel in the future.RegardsTania AbdullahGeneral Manager

Réponse de l'établissement: Dear Sir/MadamWe sincerely apologize for the unfortunate experiences you encountered during your recent stay with us. We strive to provide a welcoming and comfortable environment, and are truly sorry that we fell short in several areas. Our team is dedicated to providing exceptional hospitality, and we will be addressing these issues with them to ensure that our standards are upheld. Thank you for bringing these matters to our attention. We hope to welcome you back in the future and provide you with the experience you rightfully expect from us.RegardsTania AbdullahGeneral Manager

Réponse de l'établissement: Dear DexterThank you for taking the time to share your feedback with us. We apologize for the experience you had with our team at the breakfast outlet and with our Front Office Team. Providing warm and professional service is our utmost priority. We will ensure to address the issues with our team to ensure better guest interactions and improved language proficiency. We also acknowledge your comments regarding the hotel's condition, amenities, and breakfast area. While we strive to provide a comfortable stay, we understand that there is always room for improvement. Your feedback is invaluable, and we will take it into consideration as we work on enhancing our guest experience.We truly appreciate your insights and hope to have the opportunity to welcome you back for a much-improved stay. Please do not hesitate to reach out to us directly if you have any further concerns.RegardsTania AbdullahGeneral Manager

Réponse de l'établissement: Dear VincentThank you for your positive rating. We are glad that you had a wonderful stay with us and look forward to your next visit in the future.RegardsTania AbdullahGeneral Manager

Réponse de l'établissement: Dear Sir/MadamThank you for taking the time to share your review with us. We are delighted to know that you were happy with the services extended to you and your feedback means a lot to our Team. We appreciate your comments regarding the facilities and in room amenities. Please rest assured that your feedback regarding the slippers and suggestions to provide wooden fork and spoons has been noted and will be reviewed by the team for future improvements. We value your insights as they will help us to enhance the overall guest experience. We look forward to welcoming you back again in the near future.RegardsTania AbdullahGeneral Manager

Réponse de l'établissement: Dear Sir/MadamWe are delighted that you had a great experience during your stay with us. Thank you for your kind comments which we will share with our associates. We strive to provide exceptional service, and it is always rewarding to know that our efforts resonate with our guests. Once again, thank you for your patronage and we most certainly look forward to welcoming you back to the hotel in the future.RegardsTania AbdullahGeneral Manager

Réponse de l'établissement: Dear Sir/Madam, thank you for your comments. We are delighted to hear that you had an enjoyable experience with us. It was a pleasure having you with us, and we look forward to welcome you back for another memorable stay. Regards, Tania Abdullah, General Manager

Réponse de l'établissement: Dear SirThank you for your great review. We are glad you enjoyed your stay with us. We hope to welcome you back to the hotel soon.RegardsTania AbdullahGeneral Manager

Réponse de l'établissement: Dear NasirThank you for sharing your feedback with us. We are delighted to hear that our hospitality services met your expectations and that our location is to your convenience. Your satisfaction is our ultimate goal and we are happy to have contributed to your memorable experience. We understand your challenge with the parking. Please rest assured that we are looking into this area to enhance the overall guest experience. Once again, thank you for your patronage and we look forward to having the opportunity to welcome you back to the Dorsett Grand Subang in the future.RegardsTania AbdullahGeneral Manager

Réponse de l'établissement: Dear Kim TengThank you for sharing your review with us. We are truly sorry to hear that your experience did not meet your expectations, particularly in regard to the condition of our property. We understand that some areas of the hotel reflect its age, and we are actively working on improvements and refurbishment plans to enhance the overall guest experience. However, we are truly committed to providing warm service and comfortable stays, and it remains a top priority, and we truly regret that we fell short during your visit. Your feedback is invaluable, and we do hope you will consider giving us another opportunity in the future, as we continue working towards elevating our standards.RegardsTania AbdullahGeneral Manager

Réponse de l'établissement: Dear Vanya, thank you for sharing your feedback with us. We sincerely apologize for the shortfall you experienced during your stay with us. We understand how important it is to meet expectations and please note that we take your comments seriously. We will address the issue with our team to ensure no future recurrence. We truly hope that we would be able to provide you with a better experience in the future. We thank you for your understanding and we appreciate your valuable input. Regards, Tania Abdullah, General Manager

Réponse de l'établissement: Dear Sir/MadamWe sincerely apologize for the inconvenience and unpleasantness you experienced. This is not reflective of the standards we strive to uphold. We take your comment seriously and will address this issue with the Department Head and associate concerned. Allow us to take this opportunity to thank you for bringing these matters to our attention, enabling us to monitor and correct guest services abnormalities thereby ensuring that our high standards are consistently met. We shall continue to strive for perfection and sincerely hope that you will accord us the opportunity to provide our services to you in the near future.RegardsTania AbdullahGeneral Manager

Réponse de l'établissement: Dear GilbertThank you for taking the time to share your feedback with us.We appreciate your feedback regarding our service and are delighted to hear that overall, your stay was satisfactory. We also took note of your observations on the hotel's condition compared to your previous visit. Please rest assured that your comments have been shared with our maintenance team, and we are committed to continuous improvements to ensure our guests enjoy a more comfortable experience in future stays.We hope to have the pleasure of welcoming you back again soon, and thank you once again for your valuable insights.RegardsTania AbdullahGeneral Manager