15 of us were spending a weekend at Beamish and stayed here on Saturday night. We had intended to have dinner together at the hotel, but on arrival, we were told this was not possible, as someone had failed to put an order in, and there was no food. We found this amazing. We were also told that we couldn’t have breakfast until 8.45 am on Sunday as the restaurant was full. As we had to be back at Beamish before 10, this was not suitable. We were also told that if we came down earlier we were welcome to some food and take it to reception and have it on our knees. This is simply not good enough. 6 of us decided to go out to eat, it discovered on Sunday that everyone who stayed behind had managed to get a meal. Seems the only thing they were short of was staff! We did go down about 8.15 for breakfast and we were told that tables had been reserved for us after all. My room was clean and warm, but found that the hairdryer wasn’t working, which was a bit of a pain, but the poor experience with the restaurant was more than disappointing. I hope that when I stay at your Headingley hotel in 10 days things will be a bit better.
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