Premier Inn Hartlepool Marina

place is convenient for business travellers. Hotel is clean and tidy.

We love this hotel and have been regular visitors for over 15 years. The location is perfect for when we visit family and Hartlepool Marina is a lovely setting. Front of house staff are exceptional: polite, friendly and professional. We even found a lovely treat and card in our room when we arrived welcoming us back. Amazing. This should have been our second night staying at the hotel; instead, we are at home. Why? We could not face another night in a sweltering room. The room temperature registered 26 degrees at 5 am despite having the fan on all night. No mean feat when it had only been 21 degrees during the day and the cool breeze off the Marina was refreshing when we were outside. We kept the window open and the curtains closed throughout the day as suggested. We KNOW that the hotel does not have air con but this was awful. This, coupled with the lack of extraction in the bathroom which meant that even cool showers created massive amounts of steam and humidity, made our stay an uphill struggle. There is only so much that the dedicated team at the Marina can do to make stays pleasant and memorable; the CEOs need to do their part and invest in air con and adequate extraction in the bathrooms. I absolutely WOULD pay more to be comfortable. We will return but only in the Autumn and Winter. A hotel with aircon will get our business throughout the summer months. Such a shame.

Disgusting cost cutting by premier inn. Rooms are not cleaned on a daily basis. Stayed 3 nights. Had to ask reception to get room cleaned on 2nd night. Bedsheet, pillowcases and duvet cover not changed. They charge 5 star prices but services and facilities are less than 1 star. Avoid premier inn at all cost.