Inn at Bay Harbor, Autograph Collection

Beautiful property with spacious rooms and welcoming staff. Friendly bar tender, although the drink prices were high, even for a hotel. Shuttle service into town was a nice perk. Thank you, Tyler! We didn't take advantage of many programs or facilities, but there seemed to be a lot of options available.

The operations team epitomizes the best virtues of hospitality with every engagement. As a former Marriott associate, it gives me great pleasure to write this review and to encourage other prospective patrons seeking to have a restful and memorable experience while visiting Petoskey, MI!

Spent two nights here for our 40th. They were not ready for us at check in but gave us two drinks "tickets" that we enjoyed during our short wait. The staff was very pleasant our entire stay, the room was clean. The bed was comfortable, but who could use all those pillows! Our room had a nice view and we really enjoyed the fireplace. We turned down the furnace as the fireplace kept the room toasty. Wi-Fi was good. The first morning the breakfast buffet was maybe the best I have ever had, but we were a bit disappointed that the omelet station was not open. The second morning, both the omelet bar and the buffet were closed with only food from the menu available, which was also disappointing. However, the food both days was top notch. While we may not return (a bit expensive for our budget), our stay was excellent!

First impressions of our stay were great! Very friendly staff and the Cottage we stayed in was nice. As our stay continued, minor inconveniences arose - gas smell filled the cottage, broken dryer that could not be repaired left us with lots of wet clothes after being on the slopes (and washing clothe before we knew the dryer was broken) and limited supplies in the kitchen made it tough to cook for a family. The biggest disappointment came on our last day and the experience since then. We left to go skiing and realized we left the oven on. Called the hotel to have someone go shut it off and they were very obliging. Unfortunately, we later realized that the air pods we had left on the kitchen counter were missing. After looking everywhere to be sure they had not been misplaced, we reported our concern as we checked out the next morning. We were told that someone from "Safety & Security" had gone to turn the oven off the night before, so they would check with them and call us. We never got a call. Two days later, I called and spoke to someone in S&S who said they would do "a thorough investigation" and call us back. We never got a call. Two days later I called again - was told the Director of &S would be in the next day and would call us. Still no call and it has been one week since we checked out. The lack of follow up is incredible frustrating and disappointing to say the least. So....if you are going to stay at this hotel/cottages, be sure you are in your room when anyone that works there enters and/or be sure to secure all of your valuables are locked up if someone will be in the room when you are gone. I have no "proof" the air pods were taken when the &S person entered our cottage, but I also know they had not moved from the counter in 5 days, then were suddenly missing and nowhere to be found right after someone entered our cottage and I have not received much help from the S&S department to resolve. :(

We have been coming here every year for 19 years and this is the first time we had a terrible experience . There must be new management. Check in was THREE hours delayed and all they offered my husband and me was a free drink. For a three hour delay….one drink. But we didn’t make a fuss assuming we could ‘settle up’ upon check out (honestly we assumed they would offer to comp us a bit off the total). Nope. They wouldn’t even okay a late check out (we asked for one extra hour). Insane. Terrible mgmt. good food tho. But not worth the $950 a night we paid.

The information presented here is based on an extended nine-day stay in June in a one-bedroom suite rated at $700＞ per day. The rooms are quality and clean, the grounds are beautiful, and the area is incomparable. The housekeeping girls were sweet and solicitous. However, we experienced some significant negatives: 1) We are elderly professional writers who were on a working vacation, so we requested a quiet room multiple times six months in advance, but when we arrived they insisted on locating us in a room adjacent to the noisy main lobby and immediately above the valets and their reserved parking area. It was the worst room in the massive hotel complex – having an elevator, laundry, stairs, housekeeping closet, lobby approach, and meeting room encircling our suite?! The hotel was seemingly NEVER near capacity based on the largely empty parking lots, so this poor location was purposely assigned to us for some other reason. They simply demonstrated a practiced inflexible and dispassionate attitude. 2) The valets continuously and needlessly honk the car horns relentlessly at all hours. The hotel insists that without exception all vehicles be immediately controlled by them. Thus valets are fully responsible for all vehicular noise, including any prolonged and loud idling of those with thundering modified exhaust systems. BUT in particular, the purposeful habitual honking is very annoying and disturbing (honking is NOT required to lock a car, it is only to be used for finding a misplaced one). 3) After several days of patiently accepting the auto-related noise, we requested management to ask the valets to cease their useless honking. We were told they would comply BUT the honking immediately increased in volume and quantity in a likely deliberate retaliatory manner. Management simply told us what they thought we wanted to hear and did NOT follow-through on their commitment and responsibility. Two female senior managers were working only a short distance from the valets but did nothing to resolve the issue based on our close observations and continued discomfort. My question to management: How would you like to pay $700＞ daily for the questionable privilege of listening to a car horn honk on average every three to four minutes around the clock for nine days? Would it motivate you to fix the problem? Like many other hotel resorts, it is only a job to them so they have forgotten that guests plan for months, travel for hours to arrive there, and actually live there day-after-day while desiring to sit on the patio, nap, dine, talk, and read in relative peace. The only resolution I am left with is this review. 4) All the convenient parking and loading is reserved for valet use only with the nearest guest parking a city block away. 5) The hotel provides standard bicycles on a complimentary basis but all are men's style with none for women. 6) Televisions are equipped with only the most basic service with no streaming options or premium channels.