The Heid Lofts By Reside, A Wyndham Residence

Un appartement-hôtel de ce type, avec buanderie et cuisine entièrement équipée. Proche de Chinatown et du marché de Philadelphie.

L'appartement de deux chambres et un salon est immense et entièrement équipé : machine à glaçons, lave-vaisselle et lave-linge séchant. Les enfants ont adoré. Il y a une salle de sport sur le toit avec une vue imprenable. Le quartier chinois et le marché de Reading Terminal Market sont à 15 minutes à pied. J'y retournerai sans hésiter lors de mon prochain séjour à Philadelphie.

L'emplacement est pratique, à deux pas du centre-ville, mais les restaurants sont rares ; il faut se rendre à pied au centre pour en trouver un. La chambre est spacieuse et bien équipée, avec une plaque à induction, un four, un lave-linge et un sèche-linge, idéale pour les longs séjours ou pour ceux qui cuisinent. Les sanitaires communs se trouvent au dernier étage ; bien que non essentiels, ils sont complets et propres. La décoration de la chambre est simple, avec un style légèrement industriel, principalement blanc et béton, privilégiant la simplicité et le confort. Tout était correct, sauf que le ménage a été quasi inexistant pendant mon séjour de 5 jours. L'hôtel devrait fournir des instructions à l'arrivée ou dans la chambre, notamment concernant le nettoyage et la gestion des déchets, afin que les clients puissent s'en charger eux-mêmes ou payer pour le service. J'ai demandé le ménage à la réception, mais on m'a répondu que le ménage était généralement fait tous les 3 jours, or il n'a pas été fait du tout pendant mon séjour. En particulier, les ordures accumulées n'étaient pas clairement indiquées, ce qui a été décevant par rapport à mes voyages d'affaires habituels. Si les clients sont tenus d'évacuer leurs propres déchets, des instructions claires doivent leur être fournies ; sinon, cela crée de la confusion et donne l'impression d'un manque de service.

The longer we stayed the lesser the points became. When we checked in, at first glance everything was 5 stars. WiFi and location are definitely 10/10 for me. My first issue was with the refrigerator not working, I lowered the temp to the lowest possible setting but nothing changed and I notified the front desk and they said they would send someone to check within an hour and that person never showed up I’m not sure if they came while we were out but when we came back the refrigerator was still warm. This issue was never fixed up to the day we checked out. It was very disappointing as I had baby food that needed to be refrigerated. The blinds in the bedroom do not block out any light at all and our room was opposite a parking lot which head very bright lights all night long it was so hard to fall asleep I hope the property can have better curtains or blinds. Secondly, I’m not sure if I missed it somewhere about them not offering house keeping, at least there’s a washer and dryer so I just washed the towels on my own. We stayed 6 nights and no one ever came to refresh the rooms or even add more toilet paper or garbage bags. The floors were visibly dirty and dusty like they haven’t been vacuumed in months. The 9th floor common area was so filthy, the toilet was so dirty and smelly, the couch was so dirty I couldn’t even sit on it. The central cooling/heating system makes a strange long noise every now and then and it kept waking up my child. I could find any way to turn it off and that was very frustrating.

Nice room, but the floor and the bed were a bit dirty. Amenities are ok. Location also ok.

Staff was courteous and helpful. Just didn’t require much interaction with them. Beds were downright awful. Uncomfortable is an understatement. Pull out couch was even worse both as a couch and as a bed. Back cushions were so low you couldn’t sit up on the couch and could only slouch to get any kind if support. The pull out bed was more springs and bars than mattress. Full kitchen but did us no good as there were literally no spoons or forks. A handful of butter knives 3 or 4 small plates and a few coffee cups was basically it. Price was ok compared to other listings in the areas but still not worth it just on the beds and furniture alone.

The shades in one bedroom were completely broken. The soap dispensers at both sinks were empty.

Only think I could complain about was the blinds/curtains in the room didn't block out the light to well. Other then that the staff was insanely helpful and the room was beautiful

The location is great—close to everything and in the heart of Philly! We walked to most of the sites and felt safe any time of day. The loft layout with a kitchen and some bedroom privacy worked for this family trip. Some of the room amenities and community amenities were either broken or broke during our trip. We were given a dirty blanket and told that replacements had run out. During our 7 day stay, no cleaning or replenishment occurred. Decent value for our family of four during the World Cup and America’s 250th.