Évaluations de Capri by Fraser, Phnom Penh / Cambodia

Réponse de l'établissement: Dear TXpat,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We’re thrilled to hear that you enjoyed your stay and found our staff to be friendly and helpful. It’s wonderful to know that our location worked well for your trip, even with the charming narrow streets.We hope you had a great experience exploring the area via tuktuk! Should you find yourself back in the area, we would love to welcome you again for a longer stay.Best regards,Soklida ChounGuest Service Supervisor

Réponse de l'établissement: Dear Valued Guest, Thank you for your time sharing this wonderful review with us. We're sorry to know that the food at our restaurant did not exceed your expectation. We're also sincerely apologize that our team refused to accept the Union Pay Card as there might be restriction during the time. Thank you again for your feedback, we'll make sure to raise this problem to our hotel's manager concern and will fix problem as soon as possible in order to provide a seamless dining experience for our guests in the near future. Once again, we hope you could give us another chance and we're forward to welcoming you back to stay at Capri by Fraser Phnom Penh in the near future. Warm regards, Noun Pattya Ast. Front Office Manager

Réponse de l'établissement: Dear Valued guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you love the bed and choose to stay with us every time you visit Phnom Penh. Your comfort is our top priority, and it’s wonderful to know we’ve met your expectations.We look forward to welcoming you back soon!Warm regards,Soklida ChounGuest Service Supervisor

Réponse de l'établissement: Dear Chan, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our staff, especially Lily. We'll be sure to pass along your kind words to her. We're glad you enjoyed the view from our rooftop restaurant as well. We're looking forward to welcoming you back soon! Best regards, Soklida Choun Guest Service Supervisor

Réponse de l'établissement: Dear Mr. Raviphan,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We are thrilled to hear that you enjoyed your visit and found our service exceptional. Our team strives to go above and beyond for our guests, and it’s heartwarming to know that their efforts positively impacted your experience.We take immense pride in maintaining a spotless environment and providing a modern, stylish atmosphere for our guests. It's wonderful to know that you appreciated the comfort of your room and found our facilities to be of high quality.We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

Réponse de l'établissement: Dear Valued Guest, Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you enjoyed your staycation during the Pchum Ben holiday. We're delighted to know that you found your room nice and appreciated our location.We sincerely apologize for the issues you encountered with the Amenities facilities. We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

Réponse de l'établissement: Dear Stan,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We’re glad to hear that you had an overall satisfying stay. However, we appreciate you bringing the slippery bathroom floor to our attention. We take guest safety very seriously and will certainly look into this issue right away to ensure a more comfortable experience for future guests.Your feedback is invaluable to us as we strive to improve. We hope to welcome you back soon for an even better stay!Warm regards,Soklida ChounGuest Service Supervisor

Réponse de l'établissement: Dear Valued Guest,Thank you for sharing your review of your recent stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you enjoyed your stay with us, from the cleanliness and tidiness of your room to the excellent view and our location.We're delighted to hear that you enjoyed our breakfast offerings, although we appreciate your feedback.We look forward to welcoming you back soon!Best regards,Soklida ChounFraser Ambassador

Réponse de l'établissement: Dear Lion,Thank you for taking the time to share your review of your recent stay at Capri By Fraser Phnom Penh! We're thrilled to have exceeded your expectations.We hope to have the opportunity to welcome you back again in the near future.Best regards,Soklida ChounGuest Service Supervisor

Réponse de l'établissement: Dear Zhenwei,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you enjoyed our central location and found the room well-suited for your short stay. We strive to provide our guests with easy access to all the wonderful attractions Phnom Penh has to offer.We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

Réponse de l'établissement: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you enjoyed your stay with us and appreciated the amenities in your room, especially the cooktop and cooking tools.It's always our goal to provide a comfortable and convenient experience for our guests, and we're glad we could meet your expectations.We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

Réponse de l'établissement: Dear Valued guest,Thank you for your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you found our place to be cozy and strategically located. We're also grateful for your kind words about our staff - we're proud of the friendly and helpful service they provide. We're glad you felt comfortable and well-cared for during your stay. We hope you'll come back and visit us again soon!Best regards,Soklida ChounFraser Ambassador

Réponse de l'établissement: Dear Wu, Thank you so much for your amazing feedback about your recent stay at Capri by fraser Phnom Penh.We delighted to hear that you enjoy your stay and love our service and the cleanliness of the rooms. is there anything else we can do to make your stay even better please do not hesitate to let us know.best regardsKoy KolRoom Division Manager

Réponse de l'établissement: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're delighted to hear that you found your accommodation comfortable and enjoyable!We sincerely apologize for the inconvenience you experienced with the breakfast food not being replenished. Your input is invaluable to us, and we will address this issue with our team to ensure that our breakfast offerings meet the expectations of all our guests moving forward.we hope to have the opportunity to welcome you back in the future for an even better experience!Best regards,Soklida ChounGuest Service Supervisor