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29 février 2024
We booked the hotel as the last stop on our trip before departure. We did this on the basis of very good pictures on *********** and unfortunately we did not look reviews at the tripadvisor. More about the hotel and the room: the door of the room on the first floor just behind the reception, did not have a normal door posts - the door went in and out on both sides. As the room was next to the road, the sound of passing cars could be heard as well as by the person standing next to the road. The room itself was clean and corresponded to the pictures, but there was a strong smell of insecticide in the room. Insecticide was also very necessary because there were a lot of ants on the balcony. The area around the hotel by the see was dirty. I have also seen many beaches in Thailand during the low tide, but this beach was simply unmaintained. Plastic rubbish and car tires were floating in the sand and under the trees. The stairway to the beach was oblique, slippery and even dangerous. If you travel with children, you will not allow your children there alone. The pool was old and dirty and its depth was just 50 cm. The "sun deck" next to the pool had dead bushes instead of lush plants (as shown in hotel photos). The overall impression was shocking and just sad, because the contrast with the photos on *********** was very high. After seeing the hotel area, we decided not to stay in the hotel and asked the owner to cancel our booking and return the booked amount. The owner said we have to do this through *********** because the money is returned to us by ***********, not him. Unfortunately, this was a conscious lie on the part of the owner. The owner received the money we booked when we checked in (unfortunately we checked in before seeing the room and the hotel) and since we canceled the booking through ***********, *********** lost any subsequent opportunity to influence the owner to return the money to us. The owner only returned to us the part we paid for the room at a late check-out. If we had been smarter and inspected the room and hotel area before check-in and asked to cancel our booking, the owner would have had to return 100% of the money to us and pay the difference between the booking of our replacement hotel. If you want a 4 * hotel experience in Phuket, then 8IK88 resort is the last place I recommend you visit.
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