DoubleTree by Hilton Pleasanton at the Club

I had a great stay. The front desk staff was very accommodating. The room is big and the bed is comfy. I will stay here again.

Great location-right down the street from longer term parking at the airport. I’d stay here again.

Hotel was OK and clean, but expected a little bit more higher standards due to Hilton name, so obviously disappointed with that.

Poor upkeep Awful service

價格低的話就還不錯

Me gustó este hotel. El desayuno bufet es muy rico, también las cenas. La galleta de chocolate de bienvenida estaba rica.

遠超預期，離舊金山半小時

Beautiful site. Only downgraded for two reasons. 1. Not enough help at the front desk. It was common to see long lines, grumpy guests, and only one person to help. 2. I thought the room with a balcony/patio woukd be a nice touch….. didn’t expect someone to use that same area for a doggy park….. not the best view.

I booked through ******* (prepaid). I got the receipt. When I checked in, the front desk receptionist could not find my reservation. I showed her tge receipt and she gave me a room with the condition that I emailed her supervisor my receipt. I did just that. The next day, I checked out and asked the front desk if they heard anything from their manager about my reservation. They did not see any notes from their manager. They gave me another email of another manager/ supervisor so that I can email my receipt from *******. I did that too. Until now, I still haven’t heard back from both managers/ supervisors. There must be some accountability for answering the emails from customers. Definitely this hotel doesn’t care about any of that!!!