Cityview MidValley Southkey 2BR+2FREE 16FL BY NATOL

Bad cleanliness. We found out one of the mattress has many tiny bugs that cause body itchiness. Feedback to the management on WhatsApp, didn’t get the problem solved or any reply. So we have to sleep on the sofa bed for 2 nights out of 5 nights. Second, the access card has been terminated and management didn’t inform us beforehand. We tried all the lift and even ask for the security to help to access to the lift. Terrible service, problem solving and management.

This stay has set a new low score for my airbnb experience. The shower heads of both toilet are defective where water flow out in all direction, one of it has a recycled plastic wrapper covering the defects which i believed belongs to last customer. The fan remote has no battery and i can't control the speed. The bed in both room were hard where we can feel the spring. There were pots but no induction cooker, but luckily the unit comes with microwave. The location is good where it's near mid valley and there were few coffeeshop at level 1 whose food were good. Worst experience was the operator passes the bank charge to me when refuned the deposit hence i did not get back 100% of the deposit, though it was specified in the t&c but such practise is unfair. I have not come across such operator who enjoy both side of the pie. This is definitely my last booking with this operator.