Heritage Hotel Suites and Spa

Located at the center of Lakeside road. Very traditional design but only have two towels in the room and they look a bit dirty. On the official website it’s written “free airport transfer”, we have asked the reception staff and have been told this service need additional charge. We asked the clarification of the service written on the official website but the staff said “I dun know”. The next day morning we reached to the manager, and has been told this service needs to be reserve one day in advanced and only applicable to the reservation through their official website. If we book through any other online platforms this service wont be available. Caz we extended for one more night and didn’t go through the online platforms, I thought we are eligible for the transfer. Well, this is already a middle class hotel in Pokhara but I don’t find it worth with the service. They should anyway inform the customer during check-in. Also not enough training for the front line staff. Lack of consistency.

Интересный отель в старом стиле, красивый дизайн, в центре. В номере была кухня (правда без посуды) И ремонт надо бы обновить, отель уставший

Отель очень удобно расположен в центре прогулочной зоны неподалёку от озера, в номерах тепло, кровать очень комфортная, в отличии от отелей Катманду) персонал максимально быстро старается решить все вопросы, рекомендую размещение в этом отеле, чтобы отдохнуть от суеты больших городов

Отличный отель в туристическом районе , чисто , уютно и атмосферно . Персонал приветливый , внимательный , профессионалы своего дела . Ещё раз приеду

酒店是一個傳統建築，裏面的傢俱都是舊的，感覺非常棒，就像住在一個王宮或者博物館裏麪，每個房間都有陽台，早晚周圍都是鳥嗚。浴室有按摩浴缸，洗澡水很熱，非常舒服。 Wi-Fi相當差勁，餐廳比較湊合。

房間很滿意，由於帶孩子，經理直接給升級成家庭3床房。很滿意。

The hotel has potential, but it is very outdated. The bathroom flush and the safety box were not functioning, and some other features did not match the description. With proper maintenance and updates, it could offer a much better experience.

The location is perfect, very near to the most busy streets of lakeside. Property is good and spacious. Rooms gives vintage vibes. The breakfast buffet can be improved, alongside their service. Frequent powercut but restored quick. Staffs were humble and ready to listen and assist.

My experience at Heritage Hotel Suites was fantastic. This boutique hotel captures the essence of Nepali heritage through its antique décor and thoughtful design, while still offering modern-day comforts. Each suite is cozy, elegant, and reflects the country’s history. Located in a scenic, historic area, the hotel offers easy access to local attractions, restaurants, and shops. The staff provided outstanding service, making sure my stay was perfect. For a one-of-a-kind Nepali boutique hotel experience, Heritage Hotel Suites is an absolute must. Highly recommend it to any traveler!