Évaluations de Hotel Neo Gajah Mada Pontianak by Aston

Réponse de l'établissement: Dear Ms.Ria Amalia,Warm Greetings from Hotel Neo Gajahmada Pontianak,We are very grateful to hear that you enjoyed their stay at Hotel Neo Gajahmada Pontianak. We look forward to welcoming you back to Hotel Neo Gajahmada Pontianak for an unforgettable experience. Thank you for your visit and great review!Warm regards,Hotel Manager

Réponse de l'établissement: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for sharing your experience. We're pleased to hear that you found our hotel to be a good value and appreciated the central location and parking convenience. Your feedback regarding bathroom cleanliness is valuable to us, and we will work on improving this aspect to enhance guest satisfaction. We look forward to welcoming you back in the future. Regards, Exsan General Manager

Réponse de l'établissement: Dear Mrs. Andria, Warmest Greetings From Hotel Neo Gajahmada Pontianak, Thank you for your feedback. Thank you for sharing your experience. It's great to know your stay was comfortable until check-out. Regarding parking, we appreciate you highlighting this for other guests and are glad to provide assistance with claiming tickets at reception. We hope to welcome you back in the future!Regards, General Manager

Réponse de l'établissement: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed our breakfast and found our customer service and staff to be friendly and accommodating. However, we sincerely apologize for the issues you encountered regarding the hot water, lighting, and cleanliness of the bed sheets and pillow. Please know that we have addressed this with our team to ensure that these concerns are resolved for future guests. Your feedback is valuable, and we hope to have the opportunity to welcome you back for a more comfortable stay.Regards,ExsanGeneral Manager

Réponse de l'établissement: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your wonderful review. We are delighted to hear that you enjoyed the cleanliness and spaciousness of our rooms, as well as the wide variety of delicious breakfast options. It's also great to know that our staff was able to assist you with their helpful and friendly service. We look forward to welcoming you back for another great stay. Regards, Exsan General Manager

Réponse de l'établissement: Dear Mr. Hendy Tandiono,Warmest Greetings from Hotel Neo Gajah Mada Pontianak.Thank you for your feedback. We sincerely apologize for any inconvenience you experienced regarding the room condition and the quality of the bed cover and towels. Your comments are valuable to us, and we will address these issues with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience on your next visit.Regards,ExsanGeneral Manager

Réponse de l'établissement: Dear Sir/Madam,Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for your review. We’re glad to hear that you found the location convenient and enjoyed the breakfast during your stay. We apologize for any noise disturbance due to the room's proximity to the main road. We appreciate your feedback and will look into ways to improve the noise insulation. We hope to welcome you back for a more peaceful stay next time!Regards,Hotel Manager

Réponse de l'établissement: Dear Miss Venny Arianto,Warmest Greeting From Hotel Ne Gajah Mada Pontianak,Thank you for your happy review! We’re thrilled to have provided a joyful experience for you. Looking forward to welcoming you back soon! 😊Regard,Hotel Manager

Réponse de l'établissement: Dear Mrs. Diana,Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for sharing your kind feedback. We are thrilled to know that you enjoyed our convenient location, as well as the service from our team. It's also great to hear that you found our breakfast delicious and satisfying. We look forward to welcoming you back soon for another wonderful stay. Regards, Exsan General Manager

Réponse de l'établissement: Dear Mr.Andrianus Eko, Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for sharing your feedback. We sincerely apologize for the inconvenience regarding the cleanliness of your room and for being assigned a smoking room without your request. Your comments have been noted, and we will review our processes to ensure non-smoking room preferences are handled more effectively. We really appreciate your positive remarks about our location and we committed to enhancing our amenities and service standards. Thank you for helping us improve. Warm regards, General Manager

Réponse de l'établissement: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajahmada Pontianak,Thank you for your kind words! We are delighted to hear that you had a pleasant stay at our hotel and found our staff to be friendly. We strive to provide excellent service and a comfortable environment for all our guests. We look forward to welcoming you back to Hotel Neo Gajahmada in the future!Regards,Hotel Manager

Réponse de l'établissement: Dear Ms. Sophie, We would like to thank you for staying with us at Hotel Neo Gajah Mada Pontianak, and for sending us your valuable review. To support the go green program, we do not provide bottled water to reduce plastic waste. Thank you for helping us to support this program. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us! Warm regards, Amiruddin ThamrinHotel Manager

Réponse de l'établissement: Dear Mrs. Annadya, We would like to thank you for staying with us at Hotel Neo Gajah Mada Pontianak and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Best regards,Amiruddin Thamrin Hotel Manager

Réponse de l'établissement: Dear Valued Guest,We would like to thank you for staying with us at Neo Hotel Gajah Mada Pontianak, and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us!Best regards,Amiruddin ThamrinHotel Manager