Premier Inn Cwmbran

Had a lovely stay here. The hotel was clean, comfortable, and the staff were all very welcoming. A special thank you to Tanya, who was so lovely and made us feel right at home. She also recommended some local hikes for us to go on which were great! Her friendly service really made our stay even more enjoyable. Would definitely stay again!

Perfectly clean room, super comfy mattress and pillows. A lot of space available in the room to open our bags, a sofa and a desk. Staff members in the hôtel and restaurant have been lovely, friendly and helpful. Soap and body wash had a pleasant fragrance, a nice plus !

A huge thank you to Ben & Courtney for helping us with a large group check in. You were very helpful and patient! And also thank you to Tanya who helped us when one of our party fell ill and was able to find him a room for an extra night. The staff here were brilliant!

I came here on a business trip and had an excellent stay. From the start the staff provided excellent service and was extremely accommodating. Would stay here again

I had a great experience here, two women behind the desk were lovely and very helpful. Clean room and good location about 20 mins from the station. Nice breakfast as well 100% recommend.

Stayed for the Metallica gig at the Principality Stadium in Cardiff. Room spotlessly clean, staff on check-in very helpful and friendly.

Staff were so helpful setting up an accessible room and offered to assist with luggage. Great all round service. Good free car parking too.

Not wheelchair friendly I think people need to look at what classes a room as wheelchair accessible just fitting through the door and having a wet room does not make it accessible having furniture in the room that does not need to be there unless requested which was the issue at this hotel it had a sofa or a sofa bed as I was informed, which took up room needed to help me get into bed as I do not have a hoist and there was no room for anyone to help me into bed due to the position of the bedside tables and the "sofa bed" if the bed had not been in the room or we would of been able to move this then we wouldn't of had an issue but we wasn't able to move it due to health and safety and there was nowhere for them to move it to and didn't want to inconvenience anyone else that might rent another room that might be empty was made to feel like I was just being awkward was told I could have a refund and move else where which is no good when your 180 miles from home we stay at premier inns a lot as they are generally good for accessibility but was very disappointed with this hotel they need to re look at there advert because what they say about always knowing what you get when you stay over, that is not the case. I do think the rooms are designed by someone who has probably never even sat in a wheelchair never mind spoke to anyone in a chair, going off books not real life accessible and disabled are not the same thing being a disabled room doesn't mean that it is accessible for wheelchair's