Vila Foz Hotel & Spa - Member of Design Hotels

El Hotel es un 5 estrellas de verdad. Situacion inmejorable frente al mar. El personal muy profesional. Estan pendientes de todo pero no te enteras. Palacete de epoca con parte nueva muy bien integrada. Decoracion con personalidad. Calidad precio excepcional. Para mi, el mejor de Porto. Desayuno excelente.

For someone visiting Porto for the first time, it has an ideal position if you want to see the Atlantic Ocean as well. The hotel is well appointed, with good facilities. There is an old well kept part to the hotel, along with a new modern part. The spar is also up to date, and worth visiting. Breakfast and dinner were both of a high quality.

The place is quirky. Beautiful and stuffy. The rooms are well appointed and very comfortable The one thing that ruined pissed me off was sitting in the bar having a drink. We were by a window overlooking the park and water. We were asked to sit wherever we wanted. In about 20 mins a new young man appears in a dark suit saying that our table was reserved for someone else and we needed to move. Really? Our window seats were taken by a local young man who came in just after us and went into the other room. He sat alone for 20 mins fidgeting with two glasses of water at the table we abandoned for him. He left after 30 mins in a car. He wasn’t staying at the hotel. We were never apologized to or given an explanation. At first I was going to dismiss it but it really rubbed me the wrong way. I think the hotel is fine. If you are not Portuguese you may get sub par treatment. I’m not sure. But high class service doesn’t come with being booted out of your table before you even finish your drink. It left a really bad impression of the people working at this hotel.

DO NOT STAY IN THIS MEDIOCRE HOTEL, IF YOU’RE USED TO/EXPECT 5-STAR SERVICE I stayed at the MANOR HOUSE GARDEN SUITE. ROOM: The carpet was not vacuumed or cleaned adequately. There was a lot of fluff all over the floor. This was particularly noticeable on my wedding dress - all the fluff and dark dirt stuck on it and it was stressful to clean. SERVICE: Below average. I had to call reception late in the evening to request a turndown service, as they seemed to have forgotten. Their idea of turndown service involved a member of staff handing me new towels at the door. They didn't even enter the room. BREAKFAST: Limited breakfast buffet of which none of the options were impressive. Service was incredibly slow and I had to wait for almost an hour for what I ordered. I also had to remind them of my order. MY EXPERIENCE AND STAFF PROFESSIONALISM: I booked almost two years in advance for a couple of nights during my wedding. I made this clear to the hotel from the moment I booked the room. Initial communication with guest relations was good - they were friendly, responsive and seemed to understand what happens when a bride is staying. I made the hotel aware that people would be coming to my room to help me get ready for my wedding. I would assume that it is widely known that brides want photos of every moment of their wedding day. However, the staff didn’t make me aware, in advance, that photos were not allowed in the hotel. Shockingly, I found this out as they told off the photographers for taking pictures outside my room. While I understand that guest privacy is incredibly important, the staff have to make you aware, in advance, that there's no leniency and no photos are allowed even when there are no guests nearby. The way the staff handled the situation was appalling. Mara was very rude and unprofessional. She had no empathy whatsoever. The hotel was empty - I didn't see any guests around, so I begged (almost crying) to take some pictures where there was no one, especially in the garden, and she visibly couldn't care less about the situation. What's ironic is that influencers are allowed to take professional pictures with a photographer around the hotel. At the end of my stay, the hotel staff didn't even ask how it went. We then asked to register a formal complaint and again not a single person said sorry to us. The least I would have expected was a drink on the hotel to acknowledge that they caused a very stressful situation, but we didn't even say sorry. Most of the staff, especially management, need to go on some proper training. The final nail in the coffin was that the porters kept staring at us trying to juggle all our luggage to our taxi, as we left the hotel. We had to ask for their help to carry our bags, and wedding clothes. It's clear that poor service is common across all staff. There were very basic things missing, such as cleanliness, professional staff and a satisfactory breakfast. I'm confident there are many other hotels offer