Wellness Hotel Apollo – Terme & Wellness LifeClass

SUPER réceptionniste! Nous sommes un couple avec un enfant, nous avons passé trois nuits en demi-pension à l'hôtel Apollo, faisant partie du circuit LifeClass à Portorose (Slovénie). Nous avons passé un très bon moment, tant pour le rapport qualité-prix que pour le professionnalisme du personnel. PROBLÈME : lorsque nous avons libéré la chambre (avant l'heure de départ) et nous sommes rendus à la réception, nous avons rencontré une opératrice (définitivement "différente" de ses collègues), qui nous a abordés (ainsi que les clients suivants) avec les caractéristiques (personnelles) suivantes : EXTRÊMEMENT TRÈS SOUFFRANT (sans raison), TRÈS RUDE (impatient dès la toute première question "simple") et vraiment TRÈS RUDE (c'est le moins qu'on puisse dire). Incroyable! Le nom suivant peut être lu sur le reçu : NATASA M. ; ne sachant pas si cela correspond vraiment à la personne en question, on peut ajouter qu'il s'agit d'une femme pas très jeune, aux cheveux courts roux (foncés). Rien d'autre à ajouter.

Bref, pour 170 euros la nuit je m'attendrais à des prestations 5 étoiles, cependant je suis désolé de noter les défauts suivants : restaurant qui ferme à 22h00 mais comme c'est arrivé si j'arrive à 21h50 ils me donnent un plateau avec le dîner à l'intérieur et je dois le manger dans ma chambre car ils ont déjà mis la table pour le lendemain !!!!!!!!! bar fermé et si je demande un toast ou un sandwich rien à faire. Chambres discrètes mais avec un petit détail, la baignoire transformée en douche, entrer et sortir vu la hauteur de la baignoire est un cauchemar à chaque fois avec risque de chute, salle de bain sans fenêtre et last but not least vous me faites payer 6 euros le peignoir ........ Mah ps. une mention pour le personnel courtois, serviable et toujours souriant.

Hotel is more or less okay, but not worth the price. The rooms are really modern, clean and adequate for 4* hotel. However the rest of the hotel area and customer service is quite poor. The pools, spa and restaurant is super overcrowded, noisy and smelly and would need some refresh. The entrance to the pools is for free, to go to saunas you have to pay 18 euros per person. You cannot buy any drinks in spa, you have to leave the area and walk to the pools. however, the pool bar is open just until 6 PM, while the wellness is open until 9 PM. During our stay it was full of little kids, screaming all over the pools and we felt like in aquapark or local swimming pool not like in a wellness that is supposed to be calming and relaxing. The wellness is shared between various hotels, so you can imagine how full it can be. It was okay for one night but If you want a relaxing place to stay, it is better to look for a different hotel.

We spent a wonderful extended weekend, where we enjoyed delicious and varied food, relaxed in the well-kept thermal pools and felt welcomed by the extremely friendly staff, especially friendly attitude of the Porter Aleš, who gild the 4 stars of the hotel. Thank you.

The best thing about this hotel is the Spa center (shared with a couple of other hotels) which is directly accessible. Pools with salt water and everything that goes with it will allow you perfect relaxation and quality time spent. The rooms are very large, with balconies and tastefully furnished. What I don't like is the wall-to-wall carpet, not the best solution for a seaside hotel. In such a large room, they could provide more storage space. Parking is subject to availability and is payable. One gets the impression that the availability of parking spaces is the direct and exclusive responsibility of the porter. The staff is not overly friendly. In the hotel (which is not cheap), you pay separately for towels for the Spa, towels for the beach, a bathrobe and the already mentioned parking. The hotel has one elevator, which often takes a little longer to wait. The restaurant is like a workers' canteen, without much effort put into its decoration. Breakfast is average. So, I would probably come again and, with all the objections that are good to know before coming, I would still recommend the hotel for its excellent central location, for the room which is, after all, comfortable and of course for the Spa center.

This was our first sea side vacation in Slovenia. The hotel is part of Life Class Hotels network which includes several more expensive and several less expensive hotels. Guests of all of them share the SPA facilities. I rated this hotel stay as “Very Good” mainly for its value for money. Otherwise, it is average. Hotel: this is a 4 star hotel and, apart from the food, old towels and having to pay for old bath robes, it is probably the 4 star hotel. The room is spacious and comfortable, very clean, large balcony with a table and chairs. The hotel and surroundings are quiet, even though it is kind of in the middle of a resort town. Mattresses are on a softer side and pillows are not that comfortable but all in all ok. TV has several programs in English including CNN, BBC, National Geographic, cartoons etc. Towels and bath robes are very old and really need to be replaced at this stage. Plus you have to pay for bath robes (!) euro 6 per one bath robe. It’s handy to have one because you can go to the SPA dressed in it. SPA: is very good. There are several swimming pools, one of them is with thermal mineral water which we liked. Another one is with sea water and has one part outside. The pools are clean and pleasant. Can get very busy when the weather is not great but it was manageable. There are plenty of massage and other SPA options. I didn’t use any but they looked very nice and not too expensive. Kids club: there is one on the prémisses. It is run on the Medusa beach in good weather or inside of the Apollo hotel in not so good weather. Animators seemed nice but not too engaged. Also, they never asked for my room number or my phone number so I didn’t feel comfortable leaving the kids there without me being nearby for longer than 10 min. When the kids club is run on the beach, the beach is right next to the road. So it really is not an option to be used for child care and going off to the SPA. Kids enjoyed playing there though so I do recommend it. Beach: the hotel guests can use Medusa beach which is opposite the hotel (you need to cross the road to get there). Hotel guests pay Euro 18 for two loungers and one umbrella. It is expensive if you do this every day. The beach is nice and clean but it is rather busy and not that big. Sun loungers are on the grass, there is no sand there. You need to use the metal step ladder to get into water. There are small stones on the bottom in the water so worth getting beach / water shoes (Euro 15 in shops nearby). Otherwise, can be unpleasant, especially for kids. The water is probably around 1 meter deep when you get in so young kids won’t be able yo puddle in. Water seems clean but there are lots of boats nearby so you can see a bit of diesel in the water. There are showers on the beach and a nice cafe for lunch and drinks. Food: breakfast is limited but ok. The young lady Sara who is making omelettes is very nice and welcoming. Scrambled eggs however are really bad as if they were made