Complexes et hôtels à Potsdam avec spa

I booked this hotel for my husbands birthday and foolishly was taken in by the ”superior double” room as advertised on the website, allegedly there were tea/coffee making facilities and it boasted a wonderful view of the river. This hotel was poor, extremely poor, our room was awful ....... if you hung your head out of the window you could just about see the mosquito filled river. The following day I asked at reception about the ”superior double” room and that it did not fulfill our expectations only to be told (by an extremely unhelpful man) that the website was wrong and he asked me to show him which website stated the benefits of ”superior double rooms”, as it happened it was the HRG website (allegedly they are part of the group), although this clearly isn't advertised at the hotel, once can only assume that the hotel is that poor that HRG are now looking at losing this hotel within their chain. The food was poor, hot food wasn't hot and consisted of sausages and rubbery eggs which were freezing, although on a positive the vanilla yoghurt was lovely. I can't NOT recommend the hotel strongly enough ..... and don't even get me started on the closest train station which was scary to say the least. We did a bus tour around Potsdam and there are some lovely parts of it, overall our 4 night stay in Germany was poor, unhelpful staff, rude and unhelpful people, a note to travelers thinking of going, you have to pay to pee everywhere, lots of restaurants don't even have toilets and those which do will charge you 1 Euro, a lot of the self service toilets don't work and so you have to go to an awful toilet manned by a poor child (who clearly isn't happy doing his job)!!! On a positive and that's the only positive I can say about the hotel is that on the day of our checkout (note for the hotel staff) which was 6.30am on Monday 17th June when we were panicking about catching a train we were met by a helpful young man on your reception desk who understood that we were in a rush and so didn't ask us for any payment/further details (as we'd pre booked in advance) who we then met at the station having missed our train to the airport (as the trains from Charlottenof are erratic) he was extremely helpful and advised us we'd missed the train and did everything he could to ensure we caught the correct train (on the correct platform) an hour later, he even made sure we got a seat on the train (as my husband is walks with a stick), I cannot thank him enough and I hope that the hotel staff reading this review pass on our thanks to him, rather than posting an bog standard review thanking us for reviewing. Vienna House needs to post more honest pictures and not just sofa shots. An extremely poor hotel, please think seriously before booking, my advice .... DON'T BOTHER!!!!

Nous avons séjourné dans une junior suite de l’hôtel où appelé « privilégie room » car elles sont situ s au 16 eme étage du bâtiment offrant une magnifique vue sur la ville, la Havel, les magnifique bâtiment du style prussien. La Chambre est bien et propre avec une magnifique sdb paysagère. Est-ce que ça vaut un trois ou autre étoile, difficile à dire que les 4 étoiles comprennent tant des Mercure hôtel que des palaces avec une âme. Je dirais que cet hôtel ne déroge pas à la chaîne Mercure sans plus ni moins. La Junior Suite nous a permis de dormir à 4 avec nos deux filles. Le style vieillot fait partie de l’âme de cet hôtel, de l’histoire de la ville donc non je n’ai en aucun cas trouvé cet hôtel vieillot mais plutôt en ligne avec la Ville et l’histoire chargée de ce bâtiment abritant cet hôtel ultra bien situé. Tout fut bien. En ligne avec nos attentes pour le prix. Un plus pour la loterie douillette.

Hotel placed in the middle of Potsdam, good for tourists. Very bad place for professional events. The lack of service and care we experienced was outstanding. Agreements broken, terrible internal communication, aggressive dealing with my guests, buffet ran empty (!!!) , mediocre room service. Don't let yourself be blinded by the name. The staff has a terrible attitude, the processes are obviously not followed.