Hotel Krystal

without air conditioning room

Wonderful hotel, I would like to come back again next time!

When arrived in hotel, Wifi are not working about 8 hour all over the hotel. Every guest are trying to connect wifi.but their service are too much poor. One thing are very good which one good morning breakfast.

#好評#對毛巾清潔度，戶外環境，職員禮儀，設施數量滿意；wifi不行 房间没有遮光帘 窗户不隔音

Horrible restaurant. I choosed meal (dumplings filled by smoked meat with cabbage). The person serving the meal warned me that I have to wait for 7 minutes the dumblings to be done. I waited for more than 15 minutes and when the lady noticed me, she found, that she doesn't have cabbage enough. So she took the demonstrative portion which lays two hours on the table nearby the restaurant entry. She put the portion into microwave owen and once it was heaten she just changed the dumplings (which were prepared in the meantime). I remitted to eat such grub! Horrible restaurant! Never more!!!

Not a bad hotel, located in a very convenient and communicative location - easy access from both the airport and the center of Prague. Clean and tidy rooms. Comfortable beds. There is only a bathtub in the bathroom, no shower. This, in my opinion, is impractical and a disadvantage for a hotel. There is no bottled water in the rooms for guests - they must buy it from the bar/restaurant. Another disadvantage as per me. The canteen and the restaurant do not impress as an interior. The food at breakfast is typical of a buffet. It's not bad, but it's nothing special. The food in the restaurant is not bad. In terms of price and quality, the hotel is not bad.

A terrible mishap happened to me and my family on 16 August 2023. The fact is I am Ukrainian who sent her son to Prague to continue his studies interrupted by the war in Ukraine. He was 17 and left for Prague in March 2022. Now he is a student at The Prague Technical University. I hadn't seen him for a year and 5 months. At the beginning of August, my son, Valentyn, booked a room in hotel Krystal, Prague. He thought he had booked for three nights of 16, 17, 18 August 2023. On 16 August, my elderly mother, my daughter and I arrived in Prague for the first time to visit him. We came to the hotel, and at the reception, we found out that my son had confused the month and had booked on 16, 17, 18 September. We were shocked considering we were exhausted after a 30-hour bus trip from Kyiv. I also realized that according to their rules, they were not going to return money in case of canceling the booking. No doubt it is a huge financial burden to our family at the moment. What is appalling is that nobody at the reception didn't offer us any help, even a glass of water for my mother. They just let us go nowhere. I wrote an email to the hotel on 18 August, attaching our bus tickets for the dates in August. Nobody bothered to respond, not to mention offer at least partial reimbursement, considering there is a month ahead before 16 September.

hotel with large, clean rooms, good breakfast..elevator......the coffee is not very good, and there is no ramp for babies...you have to carry them up a lot of stairs to the reception...plus point that there is a fridge....