Atlantica Aqua Blue

On arrival first impressions were good. The hotel is modern and looks impressive from the outside. On entering, the hotel looked clean, most staff are friendly, reception is questionable. Check in was quick. You are not given any sort of welcome pack just a QR code. You can download an app which allows to you open your door without a key card, which was quite good. However, you don’t get told anything such as where to get towels, restaurant opening times etc. nothing. The rooms were modern but not always very clean. Many days we returned to our room to find additional long black hairs on the floor both in bedroom and bathroom. Did not belong to either of us. There were also hairs on our bed mattress protector. One night my bed was unfortunate and under the sheets there was a curtain rail hook. Cleanliness does not come very high here! Room size is a little on the small size. We had a wheelchair with us and to get it into the room it had to be folded to get by the bed. Room does have a mini bar if all Inclusive, however it only gets filled once during your stay then its chargeable. I have never had to pay extra for a mini bar when AlI inclusive even staying in other hotels including Atlantica hotels. This hotel has water refilling stations throughout the hotel at the pool sides & in room corridors. It does not give you bottled water. Again, this is the first hotel we’ve stayed in which does this even in Cyprus. It would have been nice if this was advertised so you bring refillable bottles with you. Food was not the best and although an all inclusive hotel the restaurant didn’t have much atmosphere and felt like a canteen especially at night. We had to queue to be seated then queue for food, often empty spaces and food and plates not being replaced. You never new if the food would be hot or cold. Often certain foods were not available as they had run out for the day, especially in the morning such as fresh orange juice or grapes. At night you would have to wait for the food to be replaced. The were times when there were not plates or bowls for the food. Some guests made a mess in the food area, but staff didn’t bother to clear away, which I appreciate is not a nice part of the job but does need doing. We ate out more than in as the food just wasn’t the best. We did hire a car which we found to be a life saver. We ate our most days, just returning to sleep, which is not good when we’ve paid thousands to stay here AI. The pool is not very accessible for people with limited ability or disabled. Only 3 slippery and slimy steps to get in and out of the pools. The pool doesn’t get cleaned very well and you often see slim on the sides of the pool. As they day goes on the area around pools become very slippery and at night when they get cleaned, they are even worse than during the day, especially the area to the al a carte restaurant. My husband could not use the pool due to the access and I had trouble also getting in and out. There ar

We arrived at this hotel around 10:40 PM with our two children, feeling hungry after our journey, only to find that the only food available was a couple of stale ham and cheese sandwiches—clearly ready to be thrown out—offered to us with compliments by the, albeit lovely, receptionist. The hotel appeared quite dark as it was late, and it seemed a little run-down, with broken fire doors (missing glass and extremely heavy and difficult to open). However, the rooms were clean, and we were pleased to see UK sockets conveniently placed around the room. The most surprising thing the next morning was seeing a man smoking a cigar outside our room in the corridor! As non-smokers, this was disappointing, and it was clear that the hotel is very lax when it comes to enforcing smoking restrictions. It felt like a smoker’s paradise—smoke was everywhere. We couldn’t even enjoy the very soggy, stale Greek salad from the pool bar without being surrounded by the constant smell of smoke by the pool. The food in the main cafeteria was incredibly disappointing; the cheap, lukewarm dishes were awful, with the only edible options being the fruits and desserts in the evening. To make matters worse, I found a long hair in my baked beans one morning—thankfully, we only booked for a week. The weather was very hot during our stay (18/07/24), so guests with shared swim-up facilities benefitted from the sun. However, the main pool areas were extremely crowded, and there was a lot of chair-reserving happening, especially around the kids’ pools. Overall, I wouldn’t return to this hotel. It’s certainly not worth a 4-star rating—2.5 stars would be more fitting.

Travelled here as single parent with my teenage son (14) and we loved every minute. The hotel is modern and clean and the rooms are well equipped. Food is good and although an all inclusive hotel the restaurant had a lovely feel, not like a school canteen which is often the case. The hotel is in a prime location with Protaras and Ayia Napa just a quick bus trip away. Both worth visiting. We also did a boat trip and quad bike safari. Both trips were such good fun.The staff at the hotel are all amazing, so friendly and helpful. There is light evening entertainment which was a blessing not to be bombarded with kids disco etc. Perfect for us. The only small downside was the pool temp, it was cold as others have mentioned.but didn't stop us from jumping in and having a swim. We thoroughly enjoyed our stay here and would highly recommend. Very sad to to be home

This hotel is fantastic along with all of the staff who work there. Having just returned from a week away here, we couldn't find a fault. Staff are super friendly and go above and beyond to help. The food is varied and the quality never disappointed. Bedrooms are modern, clean and comfortable The only one criticism (and being super critical) was the pool temperature being cold but we soon got used to that. Thankyou to all the staff for giving us a family holiday to remember.