Silken Saaj Maar- Adults Only

This hotel completely failed us. What was supposed to be a relaxing, carefully planned birthday trip turned into a stressful, disorganized mess — entirely due to the way Silken Saaj Maar handled our arrival and the days that followed. We arrived at the hotel late at night on May 31st, around 23:15, after a full day of travel. I had booked and prepaid a room via Secret Escapes, and we showed our confirmation email upon arrival. Despite this, the receptionist insisted there was no booking in our name. No effort was made to check emails, no phone calls, no apologies — just a cold “not our problem” attitude and a suggestion to call the booking provider ourselves. This was past 11 PM, on a saturday night. There was no way to reach anyone at that hour. We were told the hotel was fully booked, but that we could pay for a standard room if we wanted to stay. Left with no other options, we paid again — this time for a room that was nothing like what we booked. That “standard” room was, frankly, unacceptable. It had no door separating the toilet/bathroom from the bed — just an open space. The only window was inside the shower stall and faced an inner shaft with views of other people’s bathrooms. No daylight, no privacy. The air conditioning didn’t work. The bed was narrow and uncomfortable. We barely slept and felt like we were in a basement. This is not what you expect from a hotel advertising itself as stylish and modern — it felt more like a bad budget hostel. Instead of toasting to my birthday at midnight, I was sitting on the bed in tears, unsure if we’d be forced to spend the rest of the trip finding new accommodation. That night, we also had to cancel an excursion we had booked, not knowing what would happen the next day. It was a terrible start to a trip that had taken weeks of planning — especially difficult for me as someone who is autistic and relies heavily on preparation and routine. The next afternoon — after we went back to the reception ourselves — a different staff member had checked their emails and saw that yes, our booking had been there all along. He admitted the mistake, refunded the wrongly charged night, and upgraded us to the correct room which was going to be available later in the day. He was kind, professional, and helpful — the one bright spot in a sea of poor service. He told us that guest relations would follow up with us on June 2nd to address the situation. That did not happen. Meanwhile, on June 1st, we booked a spa treatment package (€270) for June 2nd. We paid immediately, assuming it included access to the spa as most packages do. While out on a tour, we received a WhatsApp message from the spa asking if we could move our appointment time. We agreed without reading it too carefully. Later, on June 3rd — after we had to follow up ourselves yet again — we finally realized that the spa claimed those two hours of spa access were a “gift” to make up for the room error. This was never explained clearly, and certainly

This is our second visit to this hotel and we were greeted like long lost friends, the Receptionist even remembered that is was our anniversary, hence the reason for the holiday celebration, the hotel has had a slight face lift, rooms are clean, beds comfortable and the weather is wonderful of course. All the staff are pleasant and willing to help even with supplying an extra 20 hangars 🤭🤭 on arrival Sea views from our room plus the sun beaming in in the morning, a far cry from the U.K.

Christmas 2024 - This review concerns the BRAND NEW refurbished Silken Maar hotel. Tripadvisor needs to update its photo. DO NOT BOOK A STANDARD ROOM. They face inwards to walls & other rooms. NO daylight or sunlight at all. No view of anything other than a corridor or a wall = dark and depressing. Some are VERY small w/ 140cm double beds. Some have NO WINDOWS other than a small opening behind shower or in bathroom. Some have NO table or chair to sit or work. The ONLY rooms to book are the SEAVIEW rooms, and even some of these are on the side, with a small angled view of the sea. The ones on the front are NICE, but it is impossible to know what you will get. That a hotel has different quality and different sized rooms is perfectly understandable. That these are not DIFFERENTIATED AT ALL when booking is a recipe for disaster when managing customer's expectations. We booked 3 standard rooms for 10 days : One nice enough room (309A) with huge king sized bed (180 cms) , table, chair, loo and decent sized shower. 2 windows, one looks onto a corridor, one onto a tiny interior light shaft and other rooms. No daylight. Another SMALL room with a tiny bed (maybe 140cms) a window looking onto a internal corridor and light shaft (no real daylight). An even smaller room again with tiny bed. This room was TOTALLY windowless, in as much as it had a tiny window that opened from the back of the shower around the corner from the room. The toilet was on the way to the shower, no door, no privacy, quite bizarre. We complained, and after 4 nights, were given a new room with more space and bigger bed (214) but still with windows onto internal corridors. After 10 days we were totally depressed without light. It rained for days and there is NOWHERE to go in the hotel other than the roof terrace (which only opens at 10am).... where it was freezing with rainwater leaking through. The only other communal area is the dining room, so unless you're eating breakfast or dinner here you can't go here. BOOKING option should be more transparent: for example there should be several categories such as : 1 Small Doubles with internal facing windows (small beds) 2 Standard doubles/twins with internal facing windows (2 adjoining beds) 3 Superior Doubles with internal facing windows (huge bed) 4 SeaView room (side view) 5 SeaView Room (facing sea) Delux premiium rooms (there are 4 corner rooms which look lovely) If prices were different for these VERY different quaility rooms, and the descriptions more honest, then I think that they would better manage customer expectations. As it is, as you can see from MOST of the recent reviews, the majority of customers (who don't get the seafront rooms) are VERY angry, disappointed and feel misled. It is not OK to respond (as the hotel is doing ) 'Oh, you didn't book a Seaview room, therefore you can't complain! If i don't book a SEAview room, I expect a Mountain, Garden, City, Street view. I do NOT expect NO view, NO sunlight, or worse View of

AC not working. Informed it could take 3-5 days to repair. However, AC not repaired as promised – extremely disappointing given the time frame. Door to balcony is far too heavy - hard to open and close. Also being only on 2 small hinges in my view is dangerous. It is very odd to have a heavy air gap double glazed door but the rest of the windows appear to have no air gap double glazing. These windows do not cut out external noise sufficiently and street artists and sellers etc can easily be heard in the room. The curtains and nets need rods to assist in closure; and the curtain tracks need to be better quality as they are too stiff. The bathroom blind is completely see-through at night with the light on. We were only able to use the bath and shower during the day. Balcony privacy is also an issue. There are no USB sockets. Not good for a recently refurbished 4 star contemporary hotel. The washbasin behind the bed whilst contemporary is not practical as it is separated from the toilet. Mini-bar but no option to fill it that we were aware of. Thus, there is no mini-bar as advertised; there is just a fridge. No room service that we were aware of. The roof pool is very small and shallow. I feel the hotel needs to be a little more upfront about this rather than just advertising roof top pool. There were no daytime activities program other than a morning yoga class; and no evening entertainment. The gym and pool need to open earlier than 10am as most active guests will want to work-out or swim before breakfast. Clearly lots of snagging work still going on. Good things:- Adults only Room to Room sound insulation seems good. No extra charge for in room safe No extra charge for Wi-Fi Tea & Coffee in room (albeit not replaced adequately). Magnifying mirror is a nice touch Bathroom light sensors Room doesn’t require key card for power. The views are amazing. We would be happy to stay again if the AC is fixed, the bathroom blind replaced and of course if the price is competitive.

Currently staying at the Silken hotel and I must say, it exceeded all of my expectations. From the moment I arrived, I was greeted with a warm welcome drink and the staff made me feel right at home. The view from my room is absolutely stunning and has made my stay even more enjoyable. The only drawback so far very minor may I add that I can think of is that I had to ask for robes in the suite, but the staff was very prompt in delivering them to me. Overall, I would give this hotel a 5 out of 5 rating. I am pleasantly surprised by the level of service and the overall experience. I highly recommend staying at the Silken hotel if you are looking for a luxurious and comfortable stay.