LABRANDA El Dorado

Please please avoid this hotel. Arrived on the 30th December booked in for 2 weeks the worst experience I’ve ever had. Was very traumatised and still am. My room was severely infested with ants and cockroaches the staff were no help whatsoever. The staff are very very rude and very very aggressive. The room was very dirty stains on the sheets, walls, tiles, everywhere. Cleaners did not clean the whole week I was there just changed towels no clean sheets I spoke to staff and reps for a full week with no help had to leave the hotel after 1 week as was not safe to stay regarding the infestation health reasons and staff being very aggressive towards me had to leave for my own safety and family’s safety. Worst hotel I’ve ever experienced place should be shut down. How this can be acceptable for anyone to stay in and receive so much abuse is beyond me. Not acceptable at all!!! I will be claiming compensation

Apartment was dirty. Cigarette butts on veranda for the duration of my 3 week stay Mould on grouting in shower area. Much of the grouting was missing Grease on socket in kitchen and years of ingrained dirt on bathroom socket and hairdryer lead WiFi was dreadful and frequently not working at all. WiFi did not cover bedroom area despite the claim that it was available everywhere. Kitchen was minute with only a drying cloth supplied, no drying rack over sink , only three sets of dishes and utensils, not even a fruit bowl or serving dish for salad. €1 would have bought a pot scrubber, dishcloth and 100ml of washing up liquid! Website boasted a restaurant, which was closed! Water in shower had no thermostatic control and was subject to sudden temperature fluctuations…..extremely dangerous! On the positive side the apartment was roomy and had a good view, but a lot of steps to negotiate.

Great location. Near to shops bars and restaurants not far from beaches bus stop ops etc. it’s got a main entrance and a rear gate to use to get to shopping centre and old town. Gardens on the complex nice and well kept and paths lit up at night. Pool behind reception not heated and we didn’t use. Pool far left from reception slightly heated but still very cool. We always managed to get a sun bed but at times they were all taken (school hols). The parasols were concreted into the ground so don’t blow over but can mice to where is needed either. A leaflet provided by reception stated pools closed at 6pm but they actually closed heated pool at 5pm and the cold pool at 6pm which was misleading and strange considering most people used the heated/sunnier pool later than the non heated pool. There was always a lifeguard on duty. Rooms basic but ok bottle of water provided in room on arrival. Cold water pressure in room non existent we had 2 sinks in the bathroom one just stopped when turned to cold the other just about ran a trickle of cold water but trying to get a cool temp on the shower was near impossible as it was scalding hot (and I like a hot shower) or just a trickle. Could be a little noisy at night from passing cars or karaoke from nearby bars but didn’t stop us sleeping. Wi-Fi patchy but ok (worked on balcony and living room but not in bathroom or bedroom). Nice big balcony with table and 2 chairs also an extendable drying rack. We were 3rd floor and felt very secure and could leave windows open as there’s no way of gaining access to them from the outside. Air con was included but we didn’t need it in Feb and the Safe also included but you need a fab thing to activate it from reception. If you ask at reception they will also provide pool towels. We didn’t have any bugs or mosquitoes in our room during our stay. Clean probably visited 3 time over the week to mop floor, smelt like they cleaned bathroom and replaced towels. Bedding not changed. Would I stop again? Yes for the right price down to its location.