Cofresí Palm Beach & Spa Resort

Il n'y a pas de variété de plats, tout est sur réservation.

Mon expérience a été horrible et je n'envisagerai jamais un autre séjour au Cofresi Palm Beach & Spa Resort. Tout d'abord, la climatisation de ma chambre ne fonctionnait pas correctement ou n'était pas en mesure d'atteindre une température suffisamment fraîche pour m'empêcher de transpirer dans la chambre même la nuit. Le problème était simple à résoudre (l'appareil manquait de fréon) et je le sais parce que je suis un entrepreneur en électricité avec une certaine expérience dans les réparations de climatisation. J'ai supplié pendant quatre jours d'affilée pour que l'appareil soit réparé et à la fin du quatrième jour, j'ai fait mon check-out et je suis allé me ​​​​trouver une chambre avec climatisation. Ils m'ont demandé de signer un papier indiquant que la raison de mon départ n'était pas due à quelque chose dont Cofresi Palm était responsable. À la fin du quatrième jour, ils m'ont proposé de me placer dans une autre chambre avec deux lits, mais ce n'est pas ce pour quoi j'ai payé et je ne voulais pas dormir loin de mon fiancé. Pour couronner le tout, j'ai dû payer le séjour complet et on m'a dit qu'aucun argent ne me serait remboursé, quelle que soit la raison de mon départ. De plus, je n'ai pas aimé le fait de devoir manger dans un restaurant en plein air et que la seule circulation d'air soit comme un radiateur sur vous. Vous n'êtes pas autorisé à ramener de la nourriture dans votre chambre et à la manger. Il y a beaucoup d'autres choses négatives que je peux mentionner, mais je vais m'arrêter là parce que je commence à m'énerver à nouveau.

During my stay, when I first arrived it was very hectic with so many people trying to check in and check out in a big but felt small lobby. Upon waiting 3 hours for my check-in time without being able to go use the facility amenities while I wait, when it go to my time of check-in, my room was still not prepared. When I finally arrived at the room, my refrigerator was not stocked, there were flies in my room, and the water did not want to heat up. I had to take a cold shower during my stay at this location. The toilets didn’t even flush well. The room, you can say was like a sauna, due to how warm the room was. During the night, the light went out 3 times in the whole building, even while I was taking a shower. The food I can say needs a better menu as it looked like it was recycled food from the day before and maybe from the day before that one. This hotel I can say goes down on my book as a last resort in staying because I’ve stayed in others that are not as highly rated as this one, and this one disappointed me the most. The pool by el pilon, was very dirty and looked like it needed to get drained and cleaned thoroughly. Only good thing I can say was that the customer service at Cofresí was very good. From the security to the waiters, everyone has a smile and did an amazing job. For the rest of the location, I’d suggest a better menu which I did like Dominican night, better room checks before entering the next guest, heated showers, cooler room temperatures, better check in process, better transportation as many workers going around in golf carts they could give a ride to someone unless of course if they’re busy that’s understood but some where parked and talking. Lastly, I want to give a shout out to a few members of the team who assisted me when I had a flat tire and went above and beyond in making sure I was not alone and helped me every step of the way. Thank you gentlemen for that above and beyond experience you gave me.

The hotel resort is going through a noticeable renovation process and that has reduced amenities availability. Otherwise, the service and attractions are great .

1. Booked 4 rooms and all had issues such as: flying ants infestation, shower water prepping tube fell off the wall, broken coffee maker, no hot water, low water pressure. 2. Buffet options casa Blanca had bad tasting food only el pilón was worth it but had limited options. 3. Area around the hotel while driving in the shuttle was contaminated with empty water bottle all over and so was the beach in some areas. 4. People working at the pilón were attentive however people at the front desk acted bothered by the issues with the room and had an attitude

We were upgraded upon arrival bc it was our anniversary. They gave us a jacuzzi that didn’t work and a Terrance door that sprained my shoulder. And on top of it all they tried to sell us time share. When we denied they got super aggressive. The staff had the best hospitality however, the property should pay them wayyy more for what is expected of them. I know now why we were REALLY upgraded. They wanted us to buy into the time share, so they gave us VIP “amenities” that don’t really work everywhere. Becareful booking read everything!