Servatur Casablanca Suites & Spa - Adults Only

My friend and I visited this hotel the middle of march. We had a jacuzzi room which was really lovely and big with the jacuzzi on the balcony. There was also sunbeds and a table with 2 chairs. The room has a small kitchen area and it was lovely having a kettle in the room with plenty of plates and cups etc. You also have a microwave, toaster and a hob. The hotel is on the hill but only a short walk to the main centre with all the bars and restaurants in. It does go on until 4am so can be quite noisy however that never bothered us. If you turn right at the shopping centre you come to a lovely area with more shops and restaurants and dancing fountains. It was lovely getting away from all the noise of the centre. If you turn left you can walk to the beach and harbour which takes about 10 minutes. There are some lovely restaurants and bars there. We ate in the Greek restaurant by the harbour and the food was amazing. Back to the hotel and there food. We were half board. Breakfast was a standard buffet with all the normal breakfast bits and was really lovely. The evening meal was buffet starters and dessert then menu main. My main complaint about the food was a lot of the buffet food didn't have any labels either explain what the little starters were or their ingredients. Im a vegetarian and couldn't work out what things were sometimes. If you have a particular allergy you would struggle to know if you could eat them or not. This has been the only hotel where the food has not been clearly marked with labels of ingredients and it really should be. Its the same as in the main menu there is no description of certain foods or ingredients. There were a few vegetarian options but they wasn't marked only 1 vegan choice was . There is a lovely waiter who serves you in the evening who's English is brilliant and was always a laugh but sadly we never got his name but he was so helpful and even got the chef to make me something that wasn't on the menu. Drinks are fine they could do with more comfy seats inside by the bar area this time of year for the evening as it was slightly windy and chilly at times. Pool area is fine with lots of sunbeds and a jacuzzi. We also used the spa and had massages done. Our only real complaint was the last night of our holiday. A couple of days before we were due to leave we found a massive cockroach in our bedroom which we flicked out and informed the maid. We didn't think anything of it as we know the canaries are known for them. When we came back the following night we found a small one. Again it was disposed off. Our last night we came back to the room to find 3 of them sat on the floor and they were babies. We went down to reception to inform them but as it was 1am the guy on the desk said he couldn't do anything and gave us the spray. We went back up to our room and found a couple of more babies which we sprayed then found ourselves having to pull the beds out and the sofa now gone 1am. We found what w

Although well located, you do need to be fairly mobile to access this hotel. It is also located directly opposite the commercial centre, which is incredibly loud into the early hours at times. We did know this at time of booking and chose purely for the location, however it is also a fairly long walk from the beach which in heat is unpleasant especially with sand in the wrong places The rooms are very large, unfortunately we had an awful room, despite my husband stating it was for our anniversary, and ordering a surprise wine gift. Basic is the word I’d describe for this hotel in general, it’s tired in need of a good clean and general update. I’m struggling to see how this is rated a 4*. The robes and towels are old and threadbare, the beds are singles pushed together, and not fixed so constantly moved. Our shower was mouldy with old mildew. Nothing the cleaners could do to prevent this it was purely old and in need of maintenance. The balcony had loose railings, the hot tub was filthy and broken, to top it off it overlooked a derilict hotel next door/ residential buildings with dogs barking all day. We supposedly paid for superior it being on the highest floor ? The view however is ok with sun later in the day and pretty at night. The pool area was fine, the usual suspects queue at the door before opening to bag their spot, which is utterly pointless as no sun is on the front of the building until lunch time. Pool bar was good , with lovely staff and good food, drinks very reasonable. God awful music on repeat which totally ruined the vibe being overly loud 1980’s pop, I remember it the first time around and it wasn’t good then .. We didn’t waste our time with the weird astro turf roof, no bar open but random showers installed ? We stayed B&B .. breakfast was pretty poor, small selection,not refreshed or hot. Again the staff were lovely and work very hard. We went out every day in our two week stay, the area itself is pretty tired looking, it’s a shame as this hotel group seem to be purchasing pretty much everything in the valley, if they concentrated on upgrading their existing, I might have felt more positive. It cost in the region of £3000 with a package, which although I wasn’t expecting luxury, totally was not worth the cost. I’d recommend looking at apartments, as they are abundant in the area around and half the cost for better quality. We went purely on location and adults only. I don’t like to leave bad feedback, but we love our holidays, and I think if you look closely at the negative reviews, then it gives a much better reflection of this hotel which should be a 3* presently. The only redeeming feature, are the beautiful staff who made us feel welcome, and worked so hard with smiles every day.