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1 nuit
Commentaires des voyageurs
4.8/5
Excellent
1016 évaluation
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Évaluations vérifiées
Emplacement4.8
Commodités4.8
Service4.8
Propreté4.8
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Toutes les évaluations(1016)
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Petit déjeuner délicieux(163)
Grandes chambres(92)
Personnel d'accueil amical(60)
Luxueux(17)
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Chambres familiales(12)
Buffet délicieux(12)
Restaurants de qualité(11)
Évaluations négatives(15)
Invité
Chambre Luxe Légère avec 2 Lits
Séjour au janv. 2025
En famille
1 évaluation
5.0/5
Exceptionnel
Publiée le 4 mars 2025
I’m very impressed with the grand hall and breakfast hall. The toilet is very clean with 5 star graded. The breakfast spread is one of the best I ever in China. The room is very spacious and clean. The service is impressive. All staffs are very polite and helpful. Showing willingness to assist at all times.
Traduire
Réponse de l'établissement: Dear,Thank you so much for your wonderfulreview! We are delighted to hear that youwere impressed with our grand hall,breakfast hall, and the cleanliness of ourfacilities. lt is always a pleasure to knowthat our efforts in maintaining highstandards are appreciated.We are thrilled that you enjoyed thebreakfast spread and found it to be one ofthe best in China. Your kind words aboutthe spacious and clean room, as well as ourservice, mean a lot to us. Our team isdedicated to providing the best possibleexperience for our guests, and we are gladthat our staff's politeness and helpfulnesswere noticed.We hope to welcome you back again soonfor another memorable stay.
emily
Chambre Luxe Légère avec 2 Lits
Séjour au avr. 2024
En famille
2 évaluation
5.0/5
Exceptionnel
Publiée le 23 juin 2024
the service is really good ! def recommend to go. i wld def come back
Traduire
Réponse de l'établissement: Thank you for your kind words! I'm glad to hear that you're satisfied with the service. If you have any more questions or need assistance in the future, feel free to reach out. Have a great day! 😊
Invité
Handpicked 180° View Round Bed Room
Séjour au avr. 2024
Voyageur d'affaires
52 évaluation
2.5/5
Publiée le 28 juin 2024
Very unfriendly front desk, poor breakfast, good internet. I will not come back here
Traduire
Réponse de l'établissement: Dear guest, thank you for taking your time to give us a comment! We value every guest's feedback and regret that you were not fully satisfied with your stay. We have your feedback to the relevant departments for rectification, please believe that we will improve our service quality and breakfast produced, for your re-stay to provide more perfect service and experience! Hope to provide you with thoughtful service next time! by Wu Lingzhen, General Manager of Quangang Fuan International Hotel.
Man Hin
Chambre Luxe Légère avec Lit Queen Size
Séjour au fév. 2024
En famille
2 évaluation
5.0/5
Exceptionnel
Publiée le 17 mars 2024
Wonderful Stay, Language Barrier Concern
My recent stay at Fu’an hotel was wonderful overall, with just one minor concern regarding a language barrier. From the moment I arrived, I was greeted warmly by the staff, and the hospitality throughout my stay was exceptional.
The hotel itself exceeded my expectations in terms of cleanliness, amenities, and comfort. The room was spacious and well-appointed, providing a comfortable retreat after a long day of exploring.
However, one challenge I encountered was a slight language barrier with some of the staff members. While most were proficient in English, there were a few instances where communication became a bit challenging. Despite this, the staff made genuine efforts to assist me and ensure my needs were met to the best of their ability.
Despite this minor inconvenience, I would still highly recommend Fu’an hotel to others, as the overall experience was outstanding. With its excellent amenities, convenient location, and attentive staff, it offers a fantastic stay experience.
Traduire
Réponse de l'établissement: Dear guest: Hello! We are glad to see that you are satisfied with our facilities and services, your comments are the best reward for our work. We will continue to maintain this enthusiasm, sincere service to each customer, your feedback also let us clearly see their own shortcomings, we strive to improve their professional ability with practical actions, looking forward to your visit again and service evaluation, I wish you all the best ~
KEAN Chye
Chambre familiale
Séjour au août 2023
En famille
6 évaluation
4.2/5
Très bien
Publiée le 9 sept. 2023
Clean and good location for walking and walking kids also friendly and not bad. Will stay again for my next relative trips visit here again
Traduire
Réponse de l'établissement: Dear guests hello, thank you for your recognition of us, every trace of the needs of the guests are our sincere efforts to the direction. We will work harder, looking forward to the next trip, we can create more perfect service for you.
Invité
Chambre premier, avec vue sur le lac (lit queen size)
Séjour au août 2024
En couple
10 évaluation
4.7/5
Extraordinaire
Publiée le 2 oct. 2024
Great Like Always.
Traduire
Réponse de l'établissement: Dear Valued Guest,Thank you very much for your continuous affection and support for Fu'an International Hotel. We are delighted that you have consistently chosen us as your home away from home during your travels. Your satisfaction is the driving force behind our constant progress, and we are always committed to providing the best quality service and experience.We eagerly look forward to receiving a 5-star rating from you during your next stay. We believe that through continuous efforts and improvements, we can make you feel even more warm and comfortable in our accommodation environment. Your feedback is invaluable to our growth, and we look forward to continuing to earn your trust and support in the days to come.Once again, thank you for your positive review. We are looking forward to your next visit and promise to provide you with even more outstanding service.Wishing you a pleasant life!
Réponse de l'établissement: 尊敬的客人:您好,非常感謝您選擇我們的酒店並分享您的入住體驗。酒店管理層非常重視您的反饋,併為給您帶來的諸多不便深感歉意。首先,關於浴缸水温的問題,我們將會立即檢查並修復恆温系統,確保客人能夠享受到舒適的泡澡體驗。同時,我們也會安排技術人員研究下簡化浴缸的使用説明,讓客人能夠輕鬆操作。關於被罩破損的問題,我們深感抱歉。我們將加強客房檢查,確保所有床上用品的質量和舒適度。對於洗手液和護手霜的問題,我們會立即組織客房加強物品的檢查和管理。早餐服務更是我們非常重視的一環,我們將改進早餐的供應和質量,確保每位客人都能享受到新鮮、美味的早餐。同時,我們會改善煮麪池的品質問題,我們也是組織團體加強出品。最後,我們非常感謝您提到的酒店亮點,如安靜的環境和美麗的湖景。我們會繼續努力,提升我們的服務和設施,以期達到您的期望。再次感謝您的寶貴意見,這邊會安排人員添加您的微信,我們期待您的再次光臨,給您一次提升後的體驗,並承諾會持續加強管理確保提供更優質的服務。