Avis : Onomo Hotel Rabat Terminus

Réponse de l'établissement: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards.

Réponse de l'établissement: Thank you for taking the time to share your experience.We are truly sorry for the inconvenience you encountered regarding the duplicate booking and the lack of response from our team. This is not the level of service we aim to provide, and we understand your frustration, especially given your multiple attempts to reach the reservation manager.We would like to clarify and review this situation in detail so we can properly assist you. If the booking was cancelled upon arrival due to full occupancy, any applicable refund should be handled according to the reservation conditions, and we regret that this has not been resolved yet.Please rest assured that your feedback has been escalated to the management team for immediate follow-up. We kindly invite you to share your booking details again so we can investigate and revert to you as soon as possible with a clear resolution.We hope to have the opportunity to address this properly and restore your trust in our service.

Réponse de l'établissement: Dear Customer ,Thank you for your feedback. We would like to kindly clarify that complimentary welcome water is provided upon arrival as part of our standard amenities, regardless of the length of stay.We understand your comment and appreciate your perspective. Your feedback has been shared with management as we continuously review ways to improve our guest experience and added value.We hope to have the opportunity to welcome you again in the future.Best regards.