Our one-night stay at Nilaya Resort, Alibag, was extremely disappointing and far from the relaxing getaway we had hoped for. I would strongly advise against booking this property if you're looking for a peaceful, clean, and well-managed stay. Firstly, the overall maintenance of the resort is shockingly poor. The room we were given was unclean, the bathroom had visible stains, the tap was not functioning properly, and the mattress was hard and uncomfortable. For a place that claims to be a resort, even the most basic standards of hygiene and comfort were not met. Secondly, the staff was indifferent and unhelpful. When we raised our concerns, rather than addressing them politely or trying to resolve the issues, we were met with unfriendly looks and dismissive responses. It’s clear that the management has not invested in staff training, especially in hospitality and guest relations. To make matters worse, the food served was well below average in both taste and quality. It was bland, unappetizing, and certainly not worth the price charged. All in all, this resort was a complete letdown. The experience left us with regret and frustration, and we checked out feeling that our money and time were wasted. There are far better options in Alibag — skip Nilaya Resort if you want a stay that is actually worth your time and money.
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