Premier Inn Rainham (Kent)

Really nice little hotel. Clean, spacious rooms (way bigger than the other hotels we stayed in on our trip.) Friendly staff. The only downside is that although you can get room service, you have to go next door to the attached restaurant and pick it up yourself, then carry it back. But handy to have that option, considering this isn't a 5 star hotel.

The receptionist was very friendly on arrival. She also had turned the air con on before we arrived. The room was large and very comfortable. It was nice to have a walk-in shower. The air conditioning worked really well (it was a very hot Saturday). Breakfast on Sunday was great. I didn’t like the look of the granola so had weetabix for a change. The hot part of breakfast was cooked to order and was tasty and hot. If we need to come back to the Medway area we will stay here again.

Stayed here on business, as have done plenty of times. Nothing mentioned on check in but when went for breakfast at the pub next door which had been paid for (£10) was told it was continental only and nothing cooked available this week. Obviously not the ladies fault she was just left to tell everyone. They are very short staffed and have no Chef available to cook breakfast. Still happy to take the money and charge for it though at checkin at the hotel. (£10 for a yogurt and 2 slices of toast !!!) Very poor and next time down will look to book somewhere else.

Room basic. Bed comfortable but that is about all I would say is good. Hotel and adjacent Beefeater is dying a slow death . Tvs in bar not working as Sky not paid for. I imagine it will be kocked down and turned into flats at some point. Although I doubt they will be affordable for local people.

Lovely Little hotel and very friendly staff. Abby on reception was extra helpful to my elderly mum and made her feel very welcome. Thankyou for the lovely stay and will be coming back. Hotel is near local restaurants and shops so great location for things to do.

If I could give this less than 1 star I would.. DO NOT BOOK THIS HOTEL. AC does not work in all rooms, which means no proper ventilation and rooms smell of mould, I was told there was nothing that could be done. No lift in hotel so do not book if you have mobility issues, no one is going to help you with your luggage. Restaurant was not serving breakfast but we were informed we could go to a partner hotel (Gillingham) for breakfast, I assure you it’s not worth the drive. Staff are there to do the minimum, not interested in good or bad customer experience.